Associate - CC Client Relations - Job Fair
About The Position
The Louisiana SPCA Community Clinic provides access to high-quality, high-volume spay/neuter services as well as preventative and essential veterinary care. This position plays a crucial role in keeping pets and owners united by providing exceptional customer care to both owner and animal. The client relations associate engages directly with the public and is the face of the LASPCA in our Community Clinic. The responsibilities of this role include but are not limited to: greeting clients, setting appointments, processing payments, data entry, EOD reconciliation, connecting with people and their pets. The client relations associate actively works to promote and support the LA-SPCA's programs and mission by educating our clients on the various resources and services that we offer.
Requirements
- High school diploma or GED required
- Previous customer service experience required
- Must be computer savvy and be able to learn multiple software programs quickly
- Proficient at Microsoft office and comfortable learning new software/programs
- Excellent written and verbal communication skills
- Excellent customer service skills
- Must be able to pass a criminal background check and pre-employment substance screening
- Should not be allergic to animals; must be able to work around all animals
- Must be able to work with industrial-strength cleaners and disinfectants and sweep and mop
- Must be able to lift at least 50 pounds, push and pull heavy objects, bend, twist, reach
- Able to perform strenuous physical activities including frequent walking, standing, bending and stooping
Nice To Haves
- Experience in Veterinary Clinic setting a plus
- Bi-lingual in Spanish a plus
- Collaborative and team oriented, supports his/her peers by proactively identifying ways to jump in to help and ensure that the entire clinic is succeeding and running smoothly
- Comfortable in a fast paced-environment, the ideal candidate is extremely organized and able to prioritize a variety of client and staff needs
- Detail oriented, the ideal candidate will manage daily appointment schedules, client billing and record keeping in an accurate and timely manner
- An active listener, the candidate will be responsible for understanding and recording customer medical concerns to relay to the veterinary team
- Confident in conflict resolution, the ideal candidate understands and sympathizes with customer concerns and frustrations and handles them in a positive and timely manner
- Self-aware and open to feedback, the candidate will regularly seek out feedback from their peers, supervisors, and veterinary team to improve their technical and customer service skills
Responsibilities
- Greeting clients
- Setting appointments
- Processing payments
- Data entry
- EOD reconciliation
- Connecting with people and their pets
- Promoting and supporting the LA-SPCA's programs and mission by educating clients on resources and services
- Actively works to promote and support the LA-SPCA's programs and mission by educating our clients on the various resources and services that we offer
- Treat all animals humanely, professionally, and with compassion, regardless of the situation or circumstance
- Maintain confidentiality regarding all cases
- Perform all other duties as needed and requested
Benefits
- Health Insurance
- Life Insurance
- 401K match
- Qualification and assistance for Public Service Loan Forgiveness
- 120 hours PTO (prorated per start date)
- 8 paid holidays
- Mentorship and supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
