Associate Care Coordinator
About The Position
The Associate Care Coordinator works with office staff to ensure prompt and accurate processing of referrals, documentation, and service-related activities. This role requires effective written and verbal communication skills and adherence to company policies and procedures. The Associate Care Coordinator supports assigned Territory Patient Care Coordinators and sales teams in executing territory growth strategies. They build and maintain relationships with physicians, hospitals, pulmonary practices, case managers, and referral sources. This role is responsible for obtaining re-authorization documentation for on-going coverage of durable medical equipment and delivering educational materials, company updates, and service information to referral partners. The Associate Care Coordinator also coordinates communication and collaboration between clinical and sales teams, assists with physician, hospital, case management, and referral source relationship development, and supports territory growth and business development initiatives. Maintaining CRM records, referral activity tracking, and territory documentation are key responsibilities, as is assisting with lead generation, sales pipeline support, and account management activities. The role also involves supporting territory coverage during PTO, training, travel, and other business needs, and participating in territory business planning and growth initiatives. Other duties and projects may be assigned.
Requirements
- Effective written and verbal communication skills
- Adheres to company policies and procedures
- Valid driver's license
- Ability to travel throughout assigned territory
Nice To Haves
- Bachelor's degree preferred
- 1–3 years of healthcare sales, clinical, customer service, or relationship-management experience
- Experience working with physicians, hospitals, case management, pulmonary practices, or post-acute care settings preferred
- Strong communication and presentation skills
Responsibilities
- Works with office staff to ensure prompt and accurate processing of referrals, documentation, and service-related activities.
- Supports assigned Territory Patient Care Coordinators and sales teams in executing territory growth strategies.
- Builds and maintains relationships with physicians, hospitals, pulmonary practices, case managers, and referral sources.
- Conducts routine visits to referral sources to strengthen partnerships and identify growth opportunities.
- Responsible for obtaining re-authorization documentation for on-going coverage of durable medical equipment.
- Delivers educational materials, company updates, and service information to referral partners.
- Coordinates communication and collaboration between clinical and sales teams.
- Assists with physician, hospital, case management, and referral source relationship development.
- Supports territory growth and business development initiatives.
- Maintains CRM records, referral activity tracking, and territory documentation.
- Assists with lead generation, sales pipeline support, and account management activities.
- Supports territory coverage during PTO, training, travel, and other business needs.
- Participates in territory business planning and growth initiatives.
- Other duties/projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
