Associate, Canada Strategy & Operations

DoorDash Canada•Toronto, ON

125d

About The Position

The Strategy & Operations Associate role is for self-motivated, curious, and ownership-minded individuals who think through a customer-first lens, thrive on solving complex problems using data, collaborate across all levels of the organization, and execute their ideas efficiently. The candidate will be a key contributor to the Consumer Experience team, primarily responsible for building the in-app merchandising experience for strategic bets across DoorDash Canada. The scope will include supporting key campaigns by creating the right experiences and strategies for customer growth, leveraging data to optimize existing and new initiatives. Success will be measured on the ability to support and hit OKRs as they relate to the above. This role will be part of the Customer Growth team and report to the Strategy & Operations Manager.

Requirements

You thrive both as a generalist and specialist who can build the overarching strategy and dive deep into specific issues & processes to drive continuous improvement
You are a self-starter who is biased towards action and excels in a fast-paced environment and evolving business
You are comfortable with ambiguity and bring structure, organization, and focus to your work and cross-functional teams, including product, marketing, finance, and legal
You are a problem solver and can identify the core problem and determine hypotheses with proposed solutions
You are comfortable using SQL to analyze data and create new data tables, are able to build dashboards to track key metrics, and can build high-level financial models
You have 2+ years of experience in strategy, operations, product, digital marketing, growth, investment banking, consulting or other related areas

Nice To Haves

You have experience using Figma/ Adobe After Effects to develop creative assets
You have experience using Claude Code

Responsibilities

Build experiences and launching plans from the ground up.
Develop DoorDash's path to excellence using first principles & empathy, identify trends that emerge and know when to double down and when to try something new.
Use data to run tests on everything from promotional campaigns to new in-app creative assets.
Assess the operational and financial impacts of your decisions and iterate given insights. Continuously seek new improvements that can be made to the experience leveraging performance data.
Work with a variety of teams including marketing, merchant, product, engineering, finance and analytics to execute on plans.