Associate Business Systems Analyst - Craft Education

Western Governors University•Nashville, TN

9h•Remote

About The Position

Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all. At Craft, we’re revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits. Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them. If you’re looking to join the work-based learning revolution, we’d love to talk with you. At Craft, you’ll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development. We couldn’t be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you’ll consider joining us. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 305 Pay Range: $56,500.00 - $84,700.00

Requirements

Bachelor’s degree in Computer Science, Data Analytics, Business/Business Technology, or a related field.
Solid understanding of when to apply configuration and when to apply custom code
Up to date knowledge of customer relationship management (CRM) system, such as Salesforce, database management and Excel
A knowledge and understanding of workflow automation platforms
A knowledge and understanding of system administration
Excellent project management skills.
Self-starter with a strong ability to use initiative and work autonomously under tight deadlines.
Excellent verbal and writing communication.
Strong customer focus.
Works well in a team environment.
Strong oral and written communications abilities.
Strong technical and problem-solving skills.
Able to explain complex data analysis to a non-technical audience
High level Excel skills

Nice To Haves

Master’s degree in Operations Research, Optimization Research, Business Administration, Business Technology
2-3 experience working with database systems and programs.
ITIL certifications (v3 or later)
A+, Network+, or Security+ certification
Data Analytics Certification or applicable certification
Customer Relations Management (CRM) Certification
Customer Relations Management (CRM) Administrator
Experience constructing and running basic SQL queries
Experience troubleshooting existing Power BI reports

Responsibilities

Understand the interface of database management programs, accessibility, and processes that support student and employees.
Troubleshoot system interface issues for current data programs and processes.
Function as an experienced resource in database management, Excel and Salesforce.
Must be technologically competent with data analysis, database navigation, data interpretation and MS Office suite programs.
Perform quality control audits for data integrity, system process administration and provide solutions to enhance user navigation of programs and processes.
Build and maintain strong relationships with cross functional team members and other internal stakeholders.
Support system interface between key department programs and software.
Support efforts with department leadership to enhance customer experiences and satisfaction scores.
Update and document technical procedures and processes.
Performs other related duties as assigned.