Associate Branch Manager, Fleet Rental
About The Position
At Master’s Transportation, we’re growing, and we’re looking for great people to grow with us. For more than 30 years, we’ve provided commercial transportation solutions to organizations across the country. We’re proud of what we’ve built, but even more excited about where we’re going next. If you’re someone who can keep people, customers, vehicles, and priorities moving in the right direction, this could be a great next step. As our Associate Branch Manager, you’ll work closely with Department Leaders and have a hands-on role in nearly every part of the branch, including customer service, fleet operations, transportation logistics, employee leadership, sales support, and daily operations. This isn’t a role where you’ll spend your entire day behind a desk. We’re looking for someone who is comfortable jumping in, solving problems, supporting the team, and helping create a great experience for our customers.
Requirements
- Bachelor’s degree in Business Administration or equivalent experience.
- Valid, unrestricted driver's license required
- Proficiency in Microsoft Office products, particularly Outlook, Teams, and Excel
- 1-3 years in a management or supervisory role
- 1-3 years of experience in an administrative and client-facing role.
Responsibilities
- Assist in managing the day-to-day operations of the branch.
- Ensure the branch operates efficiently and complies with company policies and procedures.
- Monitor and manage inventory, supplies, and equipment.
- Ensure a high level of customer satisfaction by addressing customer needs and resolving issues.
- Handle complex customer inquiries and complaints with professionalism and efficiency.
- Foster a customer-focused environment and train staff on best practices in customer service.
- Lead the recruiting, training, and supervision of branch staff.
- Provide coaching and development opportunities to enhance team performance.
- Schedule staff to ensure adequate coverage and manage time-off requests.
- Conduct performance evaluations and provide constructive feedback.
- Support the District Manager in developing and implementing sales strategies to achieve branch targets.
- Promote branch services and products to meet customer needs.
- Analyze sales data and customer feedback to identify opportunities for improvement.
- Assist in organizing and participating in community events and marketing activities.
Benefits
- Generous paid time off plus 12 paid holidays
- Competitive medical, dental, and vision insurance options
- Company-paid life insurance and short- and long-term disability coverage
- 401(k) retirement plan with company match and immediate vesting
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Employee discounts on travel, entertainment, and more
- Ongoing investment in employee growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
