Associate Branch Manager, Wood Gundy-Bilingual

CIBC•Montreal, QC

4d•Hybrid

About The Position

As Wealth Management continues to focus on its strategic objectives of enhancing the client relationship and driving asset growth, the Associate Branch Manager plays a key role in leading and motivating their team to deliver a superior client experience through an integrated wealth management offer. Through strong sales leadership, Associate Branch Managers are responsible for building a culture of excellence by collaborating with partners and coaching Advisors as they build high quality practices. Their efforts are critical in driving strategic business initiatives such as succession planning, talent acquisition and development of staff to position the business for future success. Key focus will include: Enterprise focused leadership, profitable sustainable growth, client experience and engagement, talent Management, risk Management, succession Planning.

Requirements

Certified professional.
Current accreditation and in good standing as an Investment Representative (IR) with Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID).
Branch Managers Examination Course (BME).
Advanced financial planning courses such Wealth Management Essentials (WME) and the Certified Financial Planner (CFP) and Certified Investment Manager (CIM) are required.
Advanced accreditation required specifically to ensure registration as a Supervisor
Experience developing and implementing strategic team goals.
Experience coaching employees and inspiring successful team performance.
Advanced leadership capabilities and coaching skills sufficient to lead, motivate and influence diverse teams or individuals and to effectively implement change, develop synergies and increase profitability of the business.
Excellent relationship building skills to establish strong key relationships with clients, employees, peers, partners, senior leadership and centres of influence within the community.
Well-developed influencing and negotiating skills sufficient to promote the vision and integrated offer.
Superior people management and development capabilities.
Well-developed leadership skills sufficient to inspire team members to aspire to the vision and values of CIBC.
Ability to handle high levels of complexity and ambiguity.
Proven problem solving approach and capability to develop unique approaches and solutions necessary to resolve complex problems and make recommendations to executives.
Team player committed to the success of others, accountable for success, and willing to share ideas and debate options, with a strategic view of the broader business coupled with an understanding of the economics of the business.
Ability to provide the appropriate ongoing learning and coaching to ensure the continuous improvement of the capabilities of the sales and service team within the branch.
Well-developed knowledge of human resource practices (e.g. hiring, performance management).
Strong business development skills with an ability to identify business opportunities and implement successful strategies.
Requires awareness of business issues, processes, and outcomes as they impact CIBC Wood Gundy and our clients.
Demonstrated experience in sales & Sales Management.
Well-developed sales management and advisory coaching experience and skills.
Solid understanding of sales and sales management processes as well as the knowledge required to ensure the delivery of an efficient and effective client experience while maximizing business opportunities.
Proven ability to provide financial advice and solutions to meet client needs through a high performing sales and service team.
Demonstrated experience and in-depth knowledge of retail brokerage and products.
An ability to communicate effectively with Investment Advisors, Investors and other key contacts about roles of quantitative and performance analysis, awareness of markets and industry issues, financial planning and other pertinent topics.
Well-developed management accounting skills sufficient to determine the financial health and viability of a business
Work is performed within a fast-paced environment with multiple and concurrent priorities.
May be required to work outside of normal working days/hours.
Fluent in French and English to serve our clients in the community.

Nice To Haves

Talent acquisition and development of staff to position the business for future success.
Enterprise focused leadership, profitable sustainable growth, client experience and engagement, talent Management, risk Management, succession Planning.

Responsibilities

Work with the Branch Manager to leverage relationships with CIBC partners to maximize opportunities to meet client needs (i.e. Commercial Banking, Business Banking, Private Wealth Management, and Retail Distribution).
Build a culture of collaboration across multiple client offers (One CIBC) so that clients are served by those best able to meet their financial goals.
Develop a client-centric management culture with a strong focus on creating value for clients; through emphasis on a strong advisory focus, sales, risk management and performance orientation .
Lead and coach a high performing sales team of Investment Advisors and supporting team members (i.e. Associate Investment Advisors) to achieve high performance standards and deepen client relationships and consolidate business to CIBC.
Facilitate and/or provide support and training to ensure the sustainment and effective use of advisory and client relationship management tools.
Monitor the branch’s business performance against plan and implement action plans to close any gaps.
Champion CIBC within the community to deepen existing client relationships and develop new ones.
Build CIBC Wood Gundy’s market profile through active involvement in the community, with key industry associations, advocates and clients.
Implement & ensure execution on the firm’s key strategic initiatives
Improve the overall client experience by role modeling how to deepen client relationships, meet clients financial needs and provide a high standard of customer service.
Coach employees to introduce clients to the employee best able to meet their needs or to refer them to the appropriate partner (e.g. CIBC Private Investment Counsel, Private Banking, Imperial Service).
Encourage clients to adopt self-service channels to complement their transactional needs (Investors Edge).
Role model how to address client complaints and concerns and resolve them quickly to ensure a positive client experience
Establish relationships with peers and others to share ideas, for informal coaching and for mentoring.
Work collaboratively with partners to maximize market opportunities, overall branch growth and profitability.
Manage relationships with other areas of the Bank who provide support services to the branch to ensure effective and efficient operations
Act as a champion of CIBC vision and values to create “One Team, One CIBC” and ensure employee adherence.
Communicate, promote and reinforce the strategy and key messages of the firm .
Work with employees to understand their capabilities and skills, and provide regular coaching to help them develop.
Help create future opportunities for employees by providing development opportunities such as job shadowing, special projects, and training.
Recognize and reward successes to influence improved performance and employee commitment to the organization.
Provide fair and accurate formal and informal feedback.
Identify and remove obstacles to performance.
Explain how performance expectations align with business priorities.
Proactively recruit high potential employees within the community.
Partner with Human Resources on all employee issues or concerns
Protect our Bank, our clients and our shareholders by managing and minimizing the bank’s exposure to risk by ensuring compliance with regulatory activities and guidelines and by ensuring that employees adhere to established policies, practices and procedures.
Ensure that clients are provided with the most appropriate financial advice through regular reviews of the work and advice provided by our employees.
Ensure that we are providing a safe environment in which to work by following CIBC policies and procedures.
To oversee all facets of branch operations as it relates to: Supervision of all activities of each branch office and/or sub branch office assigned.
Specifically responsible for ensuring the handling of client business is within bounds of ethical conduct, consistent with just and equitable principles of trade and not detrimental to the interests of the securities industry.
Play leadership role in resolving client complaints.
Create a culture of operational excellence leading to strong compliance and operational governance results with adherence to the management of irregularities, Code of Conduct, Reputation and Legal Risk policies and training requirements.
As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
As a manager of people, this job has the authority to assign tasks to employees within their span of control (Associate managers overseeing multiple sub branches will move toward a span of control of 25 to 35 direct reports), select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination in consultation with the Regional Director and appropriate partners .
As the Associate Branch Manager, this job has the authority to resolve client complaints within guidelines and escalate for resolution when required, execute overrides as per operating procedures and delegate approvals within prescribed limits.