In-Store Associate Banker

East West Bank•Anaheim, CA

3d•Onsite

About The Position

Being the next generation Associate Banker at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints. As an Associate Banker, you will play a key role in helping customers with their day-to-day financial needs recommend the right product that fit customer’s need connecting customers to Subject Matter Experts in Wealth Management, Mortgage and Commercial teams for their specialized financial needs introducing the bank’s latest technology products to meet our customers’ expanding needs We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Requirements

High school diploma or general education degree (GED) required
1 year of recent customer service and cash handling experience
Ability to learn products, services, and procedures quickly and accurately
Excellent customer service skills
Strong attention to details and time management skills
Proficiency in Microsoft Word and Excel
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Nice To Haves

Bachelor’s degree highly preferred
1 year of previous teller / new account experience in a banking institution preferred
Flexibility to work on weekends when needed

Responsibilities

Demonstrate strong customer service skills ; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange
Document large deposit over Currency Transaction Reports
Identify fraudulent activity to prevent potential loss to the bank
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
Maintain strong relationships with existing customers and cultivate new customer relationships
Cross sell and refer bank products such as (depository products, wealth management, mortgage) that fit customers’ needs
Have strong knowledge in using digital resources and technologies to optimize clients’ digital banking experience
Is confident in educating clients on conducting banking transactions online, via mobile app and self-service portals
Demonstrate the ability to learn and adapt to new processes and technology platforms quickly
May perform other duties as assigned