Part Time (30 Hours) Associate Banker, PCH and Island Branch, Wilmington CA
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by combining hospitality, banking technology, and attentive service. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, and sharing product knowledge and solutions to help clients achieve their financial goals. The role serves clients in the branch by welcoming and assisting them, handling account services and new account openings, guiding them through banking transactions and self-service technology, and supporting branch operations. The position is part-time, scheduled for 30 hours. Employment offers are contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries, under Section 19 of the Federal Deposit Insurance Act. Chase describes its mission as creating engaged, lifelong customer relationships and supporting households, small businesses, nonprofits, and cities through financial products and services. The company states that it is an equal opportunity employer and provides reasonable accommodations for religious practices, mental health needs, and physical disabilities.
Requirements
- Ability to put clients first and exceed expectations by delivering attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to engage clients through clear, polite communication, understand and help with their needs, and anticipate those needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to collaborate with a team to provide seamless service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
- Ability to read and speak both English and Spanish.
Responsibilities
- Welcome clients as they enter the branch and provide attentive, friendly service.
- Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
- Partner with branch team members to help clients achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
