Associate Banker

BMO•Minneapolis, MN

1d•$41,500 - $60,500•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and offering guidance on financial solutions in their best interests. Working collaboratively within the branch and with BMO partners, the role supports a positive customer experience and branch business objectives. The Associate Banker welcomes and guides customers in the lobby, discusses banking services and digital options, meets transaction needs, and recommends relevant personal banking, investment, and credit card solutions. The position may involve working at multiple branches or through different channels, and schedules may vary from week to week. The role also supports branch operations and business results, maintains current knowledge of banking products and the financial services environment, and follows risk, compliance, legal, and ethical requirements. Bilingual English and Spanish ability is required to meet business needs.

Requirements

Bilingual English and Spanish ability is required to meet business needs.
Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Passionate commitment to helping customers and delivering a personal customer experience.
Focus on results and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including ability to build rapport and connections with customers.
Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic specialized knowledge and basic knowledge of specialized sales and business banking solutions for referrals to specialists.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada: registration to sell investment products must be completed or in progress, with completion required within 12 months, as appropriate for the jurisdiction.

Responsibilities

Collaborate with BMO partners to identify referral opportunities that grow customers’ relationships with BMO beyond personal banking.
Welcome and guide customers in the branch lobby and advise them about digital and self-service banking options.
Conduct customer conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
Execute customer transactions seamlessly.
Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Work as a collaborative and versatile member of the branch and market team.
Integrate marketing promotions and programs into customer conversations to provide strategic advice about personal banking and credit card needs.
Organize work information to ensure accuracy and completeness.
Find creative ways to make customer experiences personal and contribute to ongoing improvements in the customer experience.
Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
Maintain current knowledge of the financial services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Comply with jurisdictional legal and regulatory requirements and protect the Bank’s assets.
Analyze issues, determine next steps, and escalate as required; complete complex and diverse tasks within established rules and limits.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.
Perform other broader work or accountabilities as assigned.