Associate Banker

We Florida Financial•Miami, FL

1d•Onsite

About The Position

The primary function of this job is to provide outstanding service to members by promoting and selling Credit Union (Banking) services and products to new and existing members. This position requires the employee to be proficient in one or more of the following areas: 1) provide teller services to members, 2) perform back-office teller/administrative duties, and 3) provide service delivery coordination to members. The employee must be proficient in a minimum of one function within the first year of employment. Position advancement will occur when an additional skill is achieved. All front-office positions are high visibility/high volume and require the ability to make decisions within established guidelines, the willingness to work within a sales environment, and the ability to be a team player in an organization that values the spirit of teamwork.

Requirements

Cash handling procedures
Products/services knowledge
Policies/procedures and service philosophy knowledge
Safety/security programs knowledge (i.e., false alarms, robberies, bomb threats and extortion)
In-house computer system knowledge
Regulatory understanding
Vision: Ability to complete necessary paperwork
Speech/Hearing: Ability to communicate verbally with staff, members, and vendors
Manual Dexterity: Ability to perform necessary computer-related input
Physical Mobility: Requires significant finger manipulation, hand-arm manipulation, hand/arm steadiness, eye/hand/foot coordination, limb movement without visual control, hand/ear coordination may require standing for long periods of time.
Understand/Follow moderately complex written and oral instructions
Express oneself clearly/concisely, both orally/in writing
Prioritize multiple member requests (handle daily routine with moderate freedom to interpret and act upon various situations)
Present a professional/personable personality to reinforce WFF's professional image
Interact with multiple departments daily
Work within precise standardized guidelines with some latitude to take initiative
Possess versatility/flexibility to successfully serve as a backup to other positions as required
Possess creativity/resourcefulness to complete assigned duties without constant supervision
Possess mental concentration to resolve basic problems, which are relatively redundant
Keep personal work updated and accurate
Accept limited responsibility for funds/records
Accept responsibility for access to confidential data and member account information
High school level of language, math, and reasoning skills
Two years of work experience in a related field with equal responsibilities

Nice To Haves

Formal training should be supplemented with continuing internal and external education and self-development programs

Responsibilities

Responsible for meeting established sales goals for WFF products and services
Responsible for producing sales referrals for new accounts and loans as assigned
Utilize empowerment matrix
Follow WFF’s service guidelines
Possess thorough knowledge of all products and services
Explain Credit Union products/services to members
Refer members to appropriate departments as required
Process member account inquiries and respond to member problems
Assist in end-of-day processing
Adhere to work environment maintenance standards
Assist in maintaining membership records confidentially
Notarize documents for members and staff
Monitor lobby to identify potential security risks
Perform specific and delegated duties as assigned by management
Provide excellent member services at all times
Process and post monetary and related transactions
Process checks and apply appropriate holds
Perform internal teller-related duties including identifying cross-selling opportunities and referring members to other teammates.
Follow established cash drawer and cash handling procedures
Reconcile/balance cash and transactions within guidelines
Follow established security procedures
Process night drop and mail deposits
Ensure confidentiality of member account information
Deter fraud whenever possible
Responsible for resolving member inquiries and account disputes
Activate new accounts
Close existing accounts as needed
Knowledge of Cash Dispensing Machine operations and balancing (if applicable)
Responsible for compliance with Bank Secrecy Act and Credit Union procedures related to completion and filing of Currency Transaction Reports
Balance branch
Maintain vault using established procedures
Process cash shipments (incoming, outgoing, and ordering)
Receive and sell cash/coin
Prepare coin/mutilated money shipments
Balance and audit Cash Dispensing Machine (if applicable)
Maintain reserve supplies and balance money order inventories, official/cashier’s checks, and other stock as may be assigned
Process large ATM deposits
Balance ATM
Process night deposit deposits, if applicable
Assist with Branch audits
Coach other Associate Bankers
Train new Associate Banker and provide continual mentoring for Associate Banker trained
Open additional savings-products using established procedures
Cross-sell products/services when appropriate and close sales
Provide error resolution and effectively solve complex account service issues
Greet members in branch locations and determine the nature of member’s business
Ensure members receive service in a timely manner
Demonstrate the use of service delivery systems and direct members to the appropriate delivery channels
Display a thorough knowledge of all Credit Union products/services and explain products/services to members
Demonstrate knowledge of Phone Service and Support Services job functions
Demonstrate knowledge of safe deposit box procedures
Process member account inquiries and assist members with problem resolutions
Cross-sell additional products/services when appropriate and close sales
Responsible for producing sales referrals for new accounts and loans as assigned
Exhibit advanced profiling techniques
Explain Credit Union products/services to members
Follow established security procedures
Discuss loan products and processes
Explain and offer all deposit related products to members
Provide basic IRA transactions
Responsible for following up with members utilizing the 2.2.2. Onboarding and pipeline management process.