Associate Banker, 30 Hours, Fort Myers/Cape Coral, FL Area - Multiple Locations

JPMorgan Chase & Co.•Villas, FL

5h•Onsite

About The Position

As an Associate Banker at Chase, you represent the brand and its culture by providing welcoming, attentive service and using banking solutions and financial technology to create exceptional client experiences. You contribute to branch success by building trusted relationships, sharing product knowledge and solutions, and helping clients work toward their financial goals. The role includes welcoming clients, managing lobby traffic and appointments, handling account servicing and new account opening, and educating clients about everyday banking and digital self-service options. You also support branch operations, including cash devices, while following bank policies, procedures, and applicable regulatory requirements.

Requirements

Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
Ability to communicate clearly and politely, engage clients, understand their needs, and anticipate those needs.
Ability to resolve client issues quickly and accurately with attention to detail.
Ability to work collaboratively with a team to provide seamless, caring service.
Ability to learn products, services, and procedures quickly and accurately.
Client service experience or comparable experience.
High school diploma or GED equivalent.

Nice To Haves

Strong desire and ability to influence, educate, and connect customers to technology solutions.
Cash handling experience.

Responsibilities

Welcome clients with attentive, friendly service; manage lobby traffic and waiting queues using a tablet; and schedule or cancel client meetings.
Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
Educate and assist clients with everyday banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions; partner with branch team members to support clients’ financial goals.
Perform branch operations, which may include managing the cash vault, ATM, or other cash devices, while following bank policies and procedures.