Associate Banker II ( New Carrollton)

TD • Hyattsville, MD

2d • $24 - $31 • Onsite

About The Position

This role brings TD’s human, relationship-driven banking experience to life by delivering everyday banking and supporting consumer product needs. The Associate Banker II builds meaningful client relationships through accurate, confident, and clear service, helping clients understand their options and work toward their financial goals while adhering to risk and regulatory standards.

The position combines transactional excellence with needs-based engagement. It handles everyday banking transactions and basic consumer account opening and maintenance, guides client traffic and inquiries, identifies client needs, and connects clients with appropriate partners. The role performs a broad range of transactions and multi-step activities within established financial limits, addresses routine requests, and escalates non-standard issues when needed.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills.
• Ability to schedule and prioritize work.
• Ability to work independently and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing financial institution.
• Notary license.

Responsibilities

• Manage client flow in person and by phone, serve as a first point of contact for inquiries and issue resolution, and refer clients to appropriate partners.
• Deliver a consistent, relationship-driven client experience as a hospitality ambassador for the financial center.
• Create personalized interactions that build trust and strengthen ongoing client relationships.
• Complete everyday banking transactions and basic consumer account opening and maintenance accurately and efficiently.
• Educate clients about banking products, services, and digital capabilities, and connect them with specialists as needed.
• Identify client needs and opportunities, make appropriate referrals, and support clients in reaching financial objectives.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Use banking product knowledge, insights, tools, and resources to evaluate and recommend client solutions.
• Balance client needs with sound judgment, policy adherence, and risk awareness.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and regulatory requirements.
• Identify discrepancies, material changes, and risk indicators, and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, share insights and best practices, collaborate with colleagues, and participate in performance and development activities.
• Demonstrate empathy, integrity, curiosity, accountability, and respect for different perspectives in client and team interactions.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and access to an online learning platform.
• Reward and recognition programs.
• Base salary and variable compensation/incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED