Associate Banker II - Leominster

TD Bank • Leominster, MA

1d • Onsite

About The Position

The Associate Banker II plays a vital role in delivering TD’s relationship-driven banking experience. As a trusted partner to clients, this role provides everyday banking services and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity, while adhering to risk and regulatory standards. The role combines transactional excellence with needs-based engagement, helping clients understand available options and connecting them with appropriate partners.

The Associate Banker may be the first point of contact at a financial center, guiding in-person and phone client flow and providing a high-touch hospitality experience. The position handles everyday banking transactions and basic consumer account opening and maintenance, identifies client needs and opportunities, recommends solutions, and makes referrals. It also performs multi-step client activities within established financial limits and addresses routine issues, escalating non-standard concerns as appropriate.

The role requires a high school diploma or GED and at least one year of demonstrated experience working with clients. Teller or cash-handling experience in a client-facing financial institution is preferred. The employee must be able to work scheduled operating hours, including evenings, weekends, and holidays, and complete required training after hire. This role is based in Leominster, Massachusetts, and is listed for 40 hours. The stated pay range is $22.00–$27.75 USD.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing financial institution.
• Notary license.

Responsibilities

• Manage client flow in person and by phone, acting as the first point of contact for inquiries, issue resolution, and referrals.
• Deliver relationship-driven client experiences aligned with TD’s service strategy and create personalized interactions that build trust.
• Provide accurate, efficient everyday banking transactions and basic consumer account opening and maintenance.
• Proactively identify client needs and opportunities, educate clients about banking products, services, and digital capabilities, and connect them with appropriate specialists or partners.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Use banking product and service knowledge, insights, tools, and resources to evaluate and recommend client solutions.
• Balance client needs with sound judgment, policy adherence, and risk awareness to support compliant outcomes.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, share best practices, and participate in performance and development activities.
• Act with empathy, integrity, and a long-term perspective while advocating for clients and protecting clients, colleagues, and the Bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED