Associate Banker II (US) - Allston, MA - Bilingual Mandarin/Spanish Preferred

TD•Allston, MA

1d•$24 - $31•Onsite

About The Position

Combines transactional excellence with the capability to help clients find the right solutions through needs-based engagement. Delivers everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners. Can serve as the first point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high-touch client experience. Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners to help clients achieve their financial objectives. Demonstrates broad knowledge of banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions. Engages in inbound and outbound acquisition efforts, accountable for recognizing client needs and initiating appropriate referrals to specialists, acting on deepening client relationships. Performs and decisions a broad range of client transactions and multi-step activities within established financial limits. Identifies and assesses client problems in straightforward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion. Can serve as an escalation point as needed.

Requirements

High school diploma or GED
1+ years demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experience
Ability to work during operating hours to include evenings, weekends and holidays as scheduled
Ability to complete required job-related training upon hire
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and problem solving
Proficient in Microsoft Office

Nice To Haves

Teller or cash-handling experience in a client facing/financial institution preferred
Notary License preferred
Bilingual Mandarin/Spanish Preferred

Responsibilities

Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy
Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships
Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals
Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities
Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions
Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure
Acts in accordance with TD's code of conduct and ethical standards in every decision
Protects TD's clients, colleagues and the Bank - Do the right thing - own it, raise it, know it
Completes required training and continuously strengthens risk and compliance knowledge
Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team
Embraces different perspectives, backgrounds, and experiences
Models curiosity and seeks out different perspectives to foster a growth mindset
Collaborates with team members in contributing to the success of the team and organization