Associate Banker II - Webster Square - Spanish Speaking Preferred

TD • Worcester, MA

4d • $22 - $28

About The Position

The Associate Banker II brings TD’s human, relationship-driven banking experience to life by serving as a trusted partner to clients. The role delivers everyday banking and supports consumer product needs while building meaningful relationships through accurate, confident, and clear service. It helps clients understand their options and connects them with appropriate partners while adhering to TD’s risk and regulatory standards.

The position combines transactional excellence with needs-based engagement. It performs everyday banking and basic consumer account opening and maintenance, manages client flow as a first point of contact and hospitality ambassador, and identifies needs and opportunities to connect clients with appropriate specialists. The role handles a broad range of client transactions and multi-step activities within established financial limits, addresses routine issues using standard procedures, and escalates non-standard matters as appropriate.

The position requires a high school diploma or GED and at least one year of demonstrated client-facing experience. The successful candidate must be able to work scheduled operating hours that may include evenings, weekends, and holidays, and complete required job-related training upon hire. The role is based in Worcester, Massachusetts, and is listed for 40 hours with a pay range of $22.00–$27.75 USD.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and sound judgment.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.
• Spanish speaking.

Responsibilities

• Manage client flow in person and by phone, serve as a first point of contact for inquiries, resolve issues, and refer clients to appropriate partners.
• Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
• Create personalized interactions that build trust and strengthen ongoing client relationships.
• Educate clients on banking products, services, and digital capabilities, and connect them with specialists as needed.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Perform accurate everyday banking transactions and basic consumer account opening and maintenance within established financial limits.
• Identify client needs and opportunities, recommend appropriate solutions, and initiate referrals to specialists and other partners.
• Use banking product knowledge, insights, tools, and resources to evaluate and recommend client solutions.
• Assess routine client problems using standard procedures and escalate non-standard issues appropriately.
• Follow operational, AML, identification verification, authentication, documentation, data integrity, risk, and regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive, collaborative team environment, share insights and best practices, and participate in performance and development activities.
• Use sound judgment, empathy, integrity, and policy awareness to advocate for clients and protect clients, colleagues, and the Bank.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.
• Potential eligibility for cash and/or equity incentive awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED