Associate Automation & AI Engineer

Southern Glazer’s Wine and Spirits, LLC•Miramar, FL

4d•Onsite

About The Position

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Requirements

Bachelor’s degree in any field, or an equivalent combination of education and hands-on IT or technical experience. A degree in a technical field (e.g., Computer Science, Information Systems) is helpful but not required.
Typically, 1 – 3 years of experience in an IT, technical support, operations, or other relevant role.
Basic knowledge of reporting and automation tools (e.g., Power BI, Power Automate, and a scripting language such as Python or PowerShell).
Basic comfort working with data (e.g., spreadsheets and databases).
Strong communication skills and the ability to work with people to understand their needs.
Eagerness to learn new tools and grow technical skills on the job.
Native-level proficiency/fluent in English.

Nice To Haves

Exposure to Microsoft 365 Copilot or other AI-assisted tools for automation, summarization, or reporting.
Familiarity with IT service management platforms (e.g., ServiceNow), including their reporting or AI and automation capabilities.
Interest in learning data and integration platforms such as Databricks to help build reports and connect systems.
Basic understanding of APIs and how systems connect and share data.
Curiosity about using AI development assistants to help build reports, dashboards, and simple machine-learning (ML) models.
Experience creating reports, dashboards, or documentation for non-technical audiences.
Prior experience in an IT operations, service desk, or ITSM environment.
Ability to explain technical topics clearly to non-technical stakeholders.
Ability to investigate and analyze information and draw conclusions.

Responsibilities

Partner with team members and stakeholders to understand their reporting and information needs.
Build and maintain Power BI reports and dashboards using approved, governed data sources.
Learn how the team’s systems, data sources, and integrations work, building understanding over time rather than being expected to be an expert on day one.
Assist with automating repetitive, manual tasks using tools such as Power Automate and Microsoft 365 Copilot.
Learn how API integrations work and help connect systems (for example, ServiceNow with other platforms), with guidance.
Assist with data and integration platforms such as Databricks to help build reports and connect systems, learning these tools as you go.
Learn to use AI to help build reporting and dashboard solutions and, over time and with guidance, support simple machine-learning (ML) models.
Write and maintain simple scripts (e.g., Python or PowerShell) to support automation and data preparation.
Test reports and automations to confirm they work as intended before they are used.
Assist with operational and incident-related reporting and help improve the quality of operational data.
Help keep clear, up-to-date documentation for the reports, automations, and workflows you build.
With mentorship, grow toward identifying automation opportunities and recommending simple solutions.