Associate Auto Adjuster-Claims

USAA•Cva, VA

5d•Hybrid

About The Position

USAA is seeking dedicated professionals to work in their Chesapeake office as a Customer Service Auto Claims representative. This role focuses on adjusting non-injury auto claims under supervision, involving investigation, evaluation, negotiation, and adjustment of low complexity auto insurance claims. The position encompasses the end-to-end claims process and settling claims in compliance with state laws and regulations, while delivering exceptional customer service by setting appropriate expectations, proactively communicating, and providing advice for appropriate solutions. The role offers a comprehensive, fully paid two-month training program, including all training materials, licensing costs, and instructor-led guidance. New training classes start monthly. After six months in-office, there is an opportunity to work offsite two days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available.

Requirements

High School Diploma or equivalent experience or GED
Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
Ability to prioritize and multi-task while navigating through multiple business applications
Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire. Candidates that reside in NC but apply to openings in Chesapeake will first become licensed in NC.
Successful completion of a job-related assessment is required.

Nice To Haves

US military experience gained through military service or gained as a military spouse / domestic partner
Bachelor’s degree

Responsibilities

Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.
Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.
Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.