Associate Authentication Analyst

DigiCert•Lehi, UT

About The Position

DigiCert is looking for a detail-oriented, energetic Authentication Analyst to join our team. The Authentication Analyst will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product.

Requirements

High School Diploma or equivalent.
1+ year of experience in customer service.
Comfortable working on a computer daily and conversing over the phone and through email.
Strong oral, written and interpersonal communication skills.
Proficient knowledge of Microsoft products and other applicable software or applications.
Detailed-oriented with excellent organization skills.
Self-motivated, manage your time well, and get things done.
Team oriented and ability to work with people from diverse backgrounds.

Nice To Haves

Bachelors degree in IT, Computer Science, or other technical degree.
2+ years of experience in a customer service role within the tech industry.
Excellent knowledge of Microsoft products and other applicable software or applications.
Spanish speaking

Responsibilities

Project a professional company image through phone, chat and email interactions.
Recognize, document and alert supervisors of trends in customer calls.
Research customer organizations and verify organization contact details online.
Answer pre-sales and customer inquiries via phone, email, and live chat.
Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.

Benefits

Competitive compensation and comprehensive health, dental, and vision coverage
Retirement savings programs with company matching (401(k) or RRSP)
Generous paid time off, including holidays, and vacation
Paid parental leave and family support benefits
Life and disability coverage
Flexible spending and health savings options (where applicable)
Health and wellness support, including gym reimbursement and wellness programs
Employee Assistance Program with 24/7confidential support for employees and families
Education assistance and professional development opportunities
Access to LinkedIn Learning and continuous learning resources
Employee referral bonus program and additional company perks and discounts
Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
Business travel insurance and global employee support programs