Associate Attendee Data Manager

First Global Management Services•Miami, FL

10d•Remote

About The Position

Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com What You Would Get To Do The Associate Attendee Data Manager will support meeting planners in managing attendee registration for conferences and events, ensuring the smooth execution of data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. The Associate Attendee Data Manager will assist in the development, testing, and management of event communications and online registration, as well as supporting attendees throughout the registration process. This role also manages room blocks, activity scheduling and onsite execution support including post-event attendee reporting. Location: Remote but must reside in Miami FL Domestic and/or international travel may be required with this role.

Requirements

2-4 years of experience in Attendee Data Management and Event Technology including entry level meeting planning and coordination
Strong working knowledge of Cvent is required
Proficient with Microsoft Office – specifically with Excel (comfortable with VLOOKUP function) and PowerPoint
Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
Able to manage multiple projects simultaneously
Strong written and oral communication skills at all levels
Industry knowledge of new suppliers, services, and best practices
Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely

Nice To Haves

Prior experience with other event platforms such as StarCite, Eventbrite, etouches or other registration website platforms is preferred

Responsibilities

Working with event planners on overall registration management for a high volume in-person, hybrid and virtual corporate events
Database management to ensure consistency of information, accurate data, inputting when required, generating lists and analysis upon request
Assist in the development, editing, testing and management of online registration and event communications such as save-the-dates, invitations, reminders, confirmations, surveys, etc.
Assist attendees and stakeholders with any questions regarding registration
Diligent handling of confidential invitee data, ensuring information is consistent and accurate and following compliance guidelines of handling sensitive information
Generating attendee, rooming and activity lists upon request
Manage room blocks and coordinate with hotels, when applicable
Manage and coordinate ground transportation with clients and transportation companies as needed
Responding to all client email within agreed upon SLAs
Assist event planners in contacting attendees for required information, gift sizes, contact information, transportation details, overnight accommodation requirements, data points etc.
Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where needed
Packing, ordering and shipping event supplies – maintain a shipping grid and track deliveries
Support event project managers on overall program logistics, production and implementation, when applicable
Manage post-event attendee reporting
Pre-event and day-of support during execution of events/conferences; travel and on-site management for in-person meetings as needed

Benefits

Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.