Associate, Asset Servicing

RBC • Bedford, NS

1d • Onsite

About The Position

The role is part of North American and European Operations monitoring and processing of Corporate Action Events for RBC Capital Markets securities trading businesses and its clients. The role ensures that Corporate Action Events are captured, reconciled, monitored and funded where required. The operations role is a first line of defense to trading businesses, ensures accurate books and records are maintained whilst providing seamless client experience.

Requirements

• University degree or College Diploma or any equivalent combination of qualifications and/or experience.
• 3+ years in a Capital Markets and/or reconciliation-based role
• Strong organizational and time management skills.
• Problem Solving /Analytical Thinking.
• Diplomacy and tact to deal with staff and all levels of internal and external clients.
• Active Learning
• Asset Servicing
• Capital Markets
• Client Relationship Management
• Communication
• Corporate Actions
• Customer Service
• Financial Markets
• Financial Products
• Group Problem Solving
• Payment Handling
• Personal Initiative
• Process Improvements
• Teamwork
• Time Management

Nice To Haves

• Ensure working environment provides motivation and development opportunities.
• Promote ongoing cross-training for all positions to ensure availability of primary/secondary back up.
• Developing a culture of continuous self-development.

Responsibilities

• Ensure all daily tasks / controls are completed in line with the departmental PRIMA maps and procedures.
• Assist the Team Manager / Department Head on projects, process improvements or new business initiatives as requested.
• Continue to develop product / market knowledge to ensure daily processes are appropriate to reduce operational risks.
• Escalate any unusual behavior as well as any processing issues to the Team Manager or above in a timely manner following the Operations Escalation Policy.
• Understand and know how to locate central RBC policies and ensure PRIMA maps and procedures are up to date and follow RBC Policies.
• Investigate any processing issues and recommend a course of action to the Team Manager. Once approved, assist in the execution of the proposed change.
• Support colleagues during busy periods by sharing workloads as applicable.
• Provide best in class client services to both internal and external clients by ensuring their queries are responded to within agreed timeframes.
• Adhere to mandatory training requirements in Talentlink and take a proactive approach to suggesting appropriate additional training as required for the role.
• Responsible for the processing, balancing and reconciliation of positions related to mergers, conversions, and redemptions. Specifically, scrubbing announcements, balancing entitlements, processing mandatory actions, processing and supporting voluntary actions, processing protect and liability notices, processing and allocating dividend and interest payments.
• Manage and process corporate action events, including Event Identification, Position Identification and validation, Processing Option Assignments & Expires, Processing of incoming/outgoing checks and wires for coupons and dividends.
• Ensure the RBC attestation policy should be adhered to by account preparers and all accounts accurately assigned with an appropriate attestation status within the month end timetable. Escalate if the policy or underlying reconciliation is not sufficiently understood.
• Ensure understanding and adherence to the Payment Risk Standing Order at all times, ensuring all payments have a justifiable business reason, utilize a settlement instruction record when potential for re-occurring payment exists, all settlement instructions must be appropriately authenticated, and all payments/settlement authentication and/or settlement instruction records must adhere to Segregation of duties requirements.
• Maintain regular communication with Front Office Sales and Trading teams, external brokers, and counterparties.
• Collaborate across internal Operations teams and other support functions, including Financial Control, Product Control, DMO, and GRM, to ensure seamless operations.
• Liaise with third-party providers, such as Settlement Agents, Nostro Agents, and Central Counterparties, as needed.
• Uphold RBC’s reputation and always ensure operational excellence.
• Identify and escalate operational risks, loss events, and control deficiencies promptly.
• Support Capital Markets trading businesses, brokers, and external clients in a fast-paced, dynamic environment.
• Ensure accuracy and attention to detail while meeting tight deadlines.
• Demonstrate flexibility in working hours during peak periods to support business requirements.
• Exercise sound judgment to mitigate potential financial losses and safeguard RBC’s credibility.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree