26-0015 Associate Asset Manager 2

VRM Mortgage Services • Carrollton, TX

1d • Hybrid

About The Position

Provide coverage for Asset Managers when needed due to vacation, sick or other outages. Manage the disposition of a portfolio of 25-75 real estate owned assets, when inventory levels allow. Assist with the disposition of a portfolio of real estate owned assets.

Requirements

• 2-4 years of multi-state residential and/or commercial real estate sales, loan, default, or REO servicing experience required
• Support multiple team members in a fast-paced, highly driven environment.
• Real Estate sales marketing and negotiations.
• Ability to review and evaluate appraisals, BPO’s and repair bids.
• Real Estate bid negotiations.
• Proven customer service and customer relations skills.
• Negotiates skillfully to achieve a fair outcome or promote a common cause; treats everyone as a preferred customer.
• Knowledge of principles and methods for showing, promoting, and selling real estate products or services; property valuation; state and federal real estate laws and guidelines; property management, Broker Price Opinions (BPO), appraisal, and valuation documents; principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)
• Speaking: Talking to others to convey information effectively; Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Active Learning: Understanding the implications of new information for both current and future problem solving and decision making; Attention to Detail: accomplishes task by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Reading Comprehension: Understanding written sentences and paragraphs in work related documents. Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Conflict Resolution: Using verbal and nonverbal communication skills to successfully resolve conflicts; Problem Solving: Identifying and working through details of a problem to develop and evaluate options and implement solutions; Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action; Negotiation: Bringing others together and trying to reconcile differences; Service Orientation: Actively looking for ways to help people; Time Management: Managing one's own time and the time of others
• Oral Expression: ability to communicate information and ideas in speaking so others will understand; Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences; Speech Recognition: ability to identify and understand the speech of another person; Speech Clarity: ability to speak clearly so others can understand; Written Comprehension: ability to read and understand information and ideas presented in writing; Written Expression: ability to communicate information and ideas in writing so others will understand; Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events); Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense; Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem; Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do

Nice To Haves

• Real Estate license preferred
• Bachelor’s degree in real estate or business preferred

Responsibilities

• Review all forms of valuation (BPO, Appraisal, etc.) and determine recommended market value.
• Prepare REO marketing plans and recommend pricing for approval.
• Develop marketing strategies to meet departmental, team and individual goals.
• Negotiate sales contract terms with broker network, to meet recovery targets and performance goals using a consistent, positive and respectful approach.
• Manage a diverse and highly performing vendor network to ensure effective communication, policy compliance and performance accountability using a consistent, positive and respectful approach.
• Approve repair bids, monitor repair costs, monitor repair completion to achieve expected timelines by the client, anticipate market changes, determine cost effective approach on cosmetic and capital repairs for foreclosed properties in various condition.
• Clarify, recommend, and resolve complicated environmental issues, lead paint issues, asbestos and noxious mold abatement issues.
• Support and assist in the implementation of department, corporate and team initiatives targeting improvements in processes, operational effectiveness, cost reduction and team problem solving using a consistent, positive and respectful approach.
• Manage daily task report to ensure timely completion and follow-up on tasks.
• Manage weekly oversight reporting to ensure adherence to company and client procedure.
• Ensure assets are moving between phases timely and that appropriate action is occurring in all phases in the Asset Manager’s portfolio including Other, Redemption, Eviction, Listed and Closing.
• Provide desk coverage for Asset Managers on vacation, sick leave, bereavement, etc.
• Complete tasking and responding to emails in system of record.
• Manage a portfolio of 25-75 REO disposition assets with the goal of maximizing recovery and providing exceptional service to the client.
• Coordinate with property preservation companies to ensure property is protected as this relates to client guidelines. (Includes securing, emergency repair approvals, etc.)
• Manage assigned duties to meet job performance expectations through available reporting
• Ensure system of record is updated timely and documented as required
• Escalate asset level, as well as regional issues, to the Sr. Operations Manager to ensure proper handling and resolution.
• Ensure a high level of internal and external customer service focus by responding to emails, phone calls and resolving issues in a timely manner.
• Work closely with Eviction team to properly follow state statutes pertaining to occupied properties and those assets containing personal property. Identifies and resolves those assets with Environmental issues.
• Approving preservation and maintenance expenses and emergency repairs within established guidelines. Ensuring the proper documentation and photos are received and documented.
• Management retains the discretion to add to or change the duties of the position at any time.

Benefits

• Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level