Associate Applied Performance Specialist

Kitman Labs

8d • Remote

About The Position

Kitman Labs is the performance intelligence company, disrupting and transforming the way the sports industry uses data to unlock the potential of the world’s top athletes. Driven by a passion to innovate in the areas of sports performance, analytics and user experience, we have assembled a team of the industry’s top data scientists, sports performance scientists, product and software designers and engineers. Kitman Labs’ advanced operating system, the Intelligence Platform (iP) is now used by over 2000 teams in 50 leagues on 6 continents, including the NFL, Premier League, National Women’s Soccer League and MLS.

As an Associate Applied Performance Specialist, you are one of the main points of contact for our customers and a big part of why they succeed with the platform. You help onboard and deploy new customers, get their performance, sports science and medical staff comfortable in iP, and drive adoption that turns new users into power users. You also troubleshoot technical issues, configure systems and help teams make practical use of their data. This is a US-based role supporting customers around the world across a range of sports. There is plenty of room to grow as the Applied Performance team expands.

Requirements

• A background in sport, high performance or a related field, or a clear understanding of how elite sporting organizations operate.
• Curiosity about technology and a good aptitude for SaaS platforms. You pick up new software quickly and like understanding how it works.
• Clear written and verbal communication, a customer-first mindset and strong attention to detail
• Comfort working across time zones with a global customer base spread around the world
• A bachelor's degree or equivalent experience

Nice To Haves

• Hands-on experience with an athlete management system (AMS) or another sports performance, analytics or athlete data platform.
• Time spent in a customer-facing, implementation, onboarding or technical support role, ideally in sports technology.
• Experience working with professional teams, collegiate athletic departments, leagues or governing bodies.

Responsibilities

• Support onboarding and deployment for new customers, helping them get proficient and adopt iP within their first 90 days
• Help club/team, collegiate and organization staff get the most out of iP, and keep them up to speed as new features ship.
• Work with our Performance Strategists and Sales teams to run platform demos for prospects and customers
• Provide responsive customer support through Intercom, covering accounts assigned by the Global Manager
• Handle technical account work from start to finish,including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance
• Bring customer feedback back to Product and Technology by logging feature requests, documenting bugs and issues, and supporting product and migration testing and mapping
• Support customers globally, regardless of region

Benefits

• Competitive salary
• Meaningful equity
• We Partner with Trinet to provide a full range of benefits including health, vision, dental, life cover, income protection & 401k assistance
• Wellness Perk

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree