Associate Analyst, Electric Field Operations Support (Hybrid)

Eversource Energy•Hooksett, NH

4d•Hybrid

About The Position

The Associate Analyst in Electric Field Operations Support will be responsible for providing analytical support for Eversource business functions. This could include participating on task forces, special studies, business cases, reporting and tracking of financials, economic and cost benefit analysis, development, monitoring and reporting of standards and metrics, etc. This role will also assist with daily departmental workload for Exchange of Notices, State and Municipal Licensing, 3rd Party Attachment applications and Contractor Invoicing. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. Eversource will not offer immigration-related sponsorship for this position.

Requirements

Must be able to work within a team environment as well as independently
High degree of personal ownership and accountability
Possess strong multi-tasking and organizational skills
Ability to work within stressful situations and within tight deadlines
Understanding of Customer Operations
Demonstrated analytical, problem-solving, statistical and mathematical skills
Strong communication and interpersonal skills
Demonstrated familiarity with budgeting and accounting concepts
Demonstrated skill with MS Office applications
Zero to three years of experience
A Bachelor’s Degree in Business Administration (Accounting, Finance or a closely related discipline), or the equivalent in combined education and experience is required.

Nice To Haves

Familiarity with reporting preferred
Experience with electrical utilities and electrical distribution and operations systems preferred
Experience with project management preferred
Related experience in a utility company is preferred.

Responsibilities

Works within department and in conjunction with other departments to analyze data and processes
Analyzes processes and data and converts this in to value added thinking and information
Works with others to identify opportunities for process change and continuous improvement, and facilitates the acceptance and implementation of the change
Assists with training and support of field personnel in Operations policies and procedures
Assists with tracking and reporting on field compliance with company operating procedures
Works within team environment to administer and complete various department tasks
Executes activities and/or objectives in an accurate, timely manner and ensures a positive impact on colleagues and customers
Contributes to a positive, professional, cooperative and efficient work atmosphere and openly communicates work information to others in a timely manner
Delivers superior customer service to both internal and external customers
Keeps Manager and/or Team Leader informed of issues, impediments and progress
Participates in the resolution of customer crisis/urgent problems as situations arise
Performs administrative tasks, as required
Will receive an emergency assignment and be called upon for restoration and emergency efforts with little notice (inside and outside of "core" hours)
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.