Associate Analyst - Claims or Claims Sr

Entergy • Beaumont, TX

7d • Hybrid

About The Position

Investigates and resolves Liability, Workers' Compensation or Public-Damage-Recovery (subrogation) claims with generally less than $1,500 exposure ('fast-track' claims), while providing administrative support for those handling more complex claims (Specialists, etc.) by setting-up claim files, performing data-entry, setting-up payees as 'vendors,' processing claim payments, attaching documents to claims electronically, etc.

Requirements

• High School Diploma or equivalent required.
• Associate Analyst-Claims: 3 years of property & casualty claims experience, litigation paralegal/secretarial work or equivalent experience.
• Associate Analyst-Claims, Sr: 7 years of property & casualty claims experience, litigation paralegal/secretarial work or equivalent experience .
• Ability to investigate, evaluate, resolve, document and report-on high volume of small Liability, Workers' Compensation and/or Public-Damage-Recovery (subrogation) claims.?
• Understand elements of legal liability.
• Ability to communicate with all levels throughout an organization, accept push-back and criticism, say 'no' in response to customer/claimant/employee demands, prioritize work, operate word/excel/web-based/etc. computer applications, and understand when to bring issues to the attention of others through 'dotted-line' and formal reporting structures.
• Successfully answer required behavior-based questions.?
• Licensed Claims Adjuster (may be secured after period of employment begins).

Nice To Haves

• Associates degree.
• Claims, paralegal, administrative, secretarial, etc. certifications.

Responsibilities

• Investigates and either denies or negotiates/settles smaller Liability, Workers' Compensation or Public-Damage-Recovery (subrogation) claims (generally 'Fast track' claims) in accordance with best practices and company guidelines.
• Creates claim files in database for self and Specialists, perform data-entry, process claim payments to vendors and claimants, properly credit money received through Accounts Receivable process.
• Documents investigation results and all activity in appropriate claims management database.
• Scans and attaches documents to claims electronically for self and Specialists within team (Liability, Workers' Compensation or Public-Damage-Recovery).
• Interacts with vendors regularly (i.e.: those that repair vehicle rut damage, review medical bills for adherence to State workers' comp fee schedules).
• Interacts with internal field employees during claim investigations.
• Handles specific assignments and projects, such as maintaining DOT Vehicle Accident Log, tracking statistics/results on excel spreadsheets, coordinating department 'recycling' program, mailing Safety information to customers, distributing Claims instructional & contact packets of information to internal customers, serving on building Safety teams and as Fire Warden, presenting monthly status reports to management, etc.
• Participates in Safety training/reporting programs, on process improvement teams, on storm response teams and in acts of volunteerism.

Benefits

• As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
• The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED