Associate AI Engineer

T-Mobile • Bellevue, WA

1d • $80,900 - $146,100 • Onsite

About The Position

This role supports the development and optimization of artificial intelligence (AI) models to enhance customer service automation. It involves applying prompt engineering and fine-tuning techniques to improve AI model performance. The role collaborates with cross-functional teams to integrate AI-driven enhancements into production systems. Success is measured by the reliability, accuracy, and efficiency of AI applications in customer service operations. The work impacts organizational capabilities by improving customer interactions and satisfaction through advanced AI systems.

Requirements

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Cloud Computing (Required)
• Collaboration (Required)
• Customer-Focused (Required)
• Data Analysis (Required)
• Data Management (Required)
• Data Modeling (Required)
• Model Tuning (Required)
• Prompt Engineering (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Acceptable areas of study include Computer Science, Engineering, or related field (Preferred)
• Less than 2 years Developing and optimizing AI models, particularly in customer service automation (Preferred)
• Less than 2 years Applying AI techniques such as prompt engineering and fine-tuning (Preferred)
• Less than 2 years Collaborating with cross-functional teams to integrate AI-driven solutions into production systems (Preferred)
• Certified Analytics Professional (CAP): Certification that validates an individual's expertise in analytics processes, including the formulation of business and analytics problems, methodology selection, and model building. (Preferred)
• Machine Learning Certification: Certification that demonstrates proficiency and understanding in machine learning techniques, which are crucial for developing and optimizing AI models. (Preferred)

Responsibilities

• Apply prompt engineering techniques to enhance AI model performance for customer service automation
• Collaborate with cross-functional teams to integrate AI-driven enhancements into production systems
• Support the development and optimization of AI models to meet operational goals
• Contribute to the architecture of AI systems to improve customer interactions
• Ensure the reliability, accuracy, and efficiency of AI applications in customer service operations
• Fine-tune AI models to enhance performance and user satisfaction
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• competitive base salary and compensation package
• annual stock grant
• employee stock purchase plan
• 401(k)
• access to free, year-round money coaches
• medical, dental and vision insurance
• a flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off
• up to 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level