Associate AI Conversation Designer

Pearl•San Francisco, CA

13h•Remote

About The Position

Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere. As an Associate Conversation Designer at Pearl, you'll help build and evolve chatbots that support and convert millions of customers around the world. This role is focused on the German market and requires native-level German fluency to design, review, and optimize customer-facing conversational experiences. You'll work alongside experienced conversation designers to create engaging, efficient conversational flows using our in-house language, blending creativity with data to deliver delightful AI + Human-powered experiences. This is an excellent opportunity for an early-career professional who is curious about AI, passionate about conversation design and user experiences, and excited to learn in a fast-paced, collaborative environment. This role works closely with cross-functional and international teams across multiple time zones. To support collaboration with our global partners, we are seeking candidates located in the Central or Eastern time zones of the United States.

Requirements

Native-level fluency in German
Bachelor's degree or equivalent experience in Linguistics, Cognitive Science, Human-Computer Interaction, Computer Science, Human-Centered Design, or a related field
0–2 years of experience designing and launching chatbot or conversational AI solutions in production environments, or through internships, academic projects, or research
Experience working with or exposure to LLMs and prompt engineering
Introductory knowledge of Python or another scripting language applied to conversational systems or automation preferred
Excellent written and verbal communication skills
Strong attention to detail and ability to identify patterns, inconsistencies, and opportunities for improvement
Eagerness to learn new technologies, tools, and ways of working
Curious, analytical mindset with a passion for understanding customer behavior and solving problems
Ability to manage multiple priorities and stay organized in a fast-paced environment
Strong collaboration skills and openness to feedback
Comfortable working with data and using insights to inform decisions
Demonstrated initiative through coursework, internships, projects, leadership experiences, or extracurricular activities
Interest in AI, conversational design, customer experience, or emerging technologies

Nice To Haves

Coursework, projects, or internships involving AI, chatbots, UX writing, customer experience, or product design
Experience using tools such as Figma, Excel, PowerBI, Asana, LucidChart, or similar platforms
Experience working on team-based projects with multiple stakeholders
Interest in global markets, localization, or multilingual experiences

Responsibilities

Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys
Write clear, compelling conversation copy that aligns with brand tone and business objectives
Analyze customer transcripts and chatbot performance to identify gaps and propose improvements
Apply NLP/LLM tools and prompt engineering to enhance response quality and scalability
Partner with international teams to localize and align bots with regional goals and personas
Collaborate with analytics to evaluate performance metrics and measure impact
Conduct QA (functional, linguistic, and regression) testing of bot interactions
Lead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches)