Associate, Agentic Commerce

JPMorgan Chase & Co.•New York, NY

14h

About The Position

The Commerce Payments organization is a motivated, forward-thinking team with a singular focus on delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver. As an Associate on the Agentic Commerce team, you will support the execution of our Agentic Commerce strategy by driving governance, tracking, competitive intelligence, and cross-functional coordination. You will maintain program discipline across workstreams spanning external partners, risk/controls, and operational launch activities.

Requirements

1+ years of experience in program/project management, business management, operations, or technology delivery
Strong execution and organizational skills: ability to manage trackers, synthesize status, and drive follow-ups across many stakeholders
Demonstrated curiosity and enthusiasm for the evolving Agentic Commerce landscape, with a desire to stay close to emerging capabilities and translate new developments into practical implications for our platform roadmap and delivery plans
Ability to communicate clearly in writing and verbally; comfortable preparing concise leadership updates
High attention to detail and ability to operate effectively in a controlled environment with risk and governance partners
Bachelor’s degree or equivalent work experience

Nice To Haves

Payments/Fintech experience a plus

Responsibilities

Drive day-to-day program governance: manage scope, milestones, dependencies, and RAID (risks, assumptions, issues, decisions) across Agentic Commerce workstreams
Build and maintain program artifacts and reporting (status decks, dashboards/scorecards, delivery plans, decision logs, action trackers) for stakeholders and leadership
Support external ecosystem coordination (networks, wallets, platforms)
Partner with Fraud, Risk, Controls, Legal, Compliance, and other stakeholders to ensure clarity of key decisions and milestones for the program
Publish regular updates on key Agentic Commerce developments (market trends, partner announcements, emerging standards, and internal program milestones) through concise newsletters/status notes and stakeholder briefings to support alignment and timely decision-making
Monitor program goals and KPIs, flag gaps early, and support remediation planning and execution