Associate Advanced, Production Support

FIS•US NJ CHR 101 STE 201, NJ

6d•Onsite

About The Position

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS? About the Role: Primary liaison for service side of the client relationship including escalation, oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and coordination of the client loyalty process.

Requirements

Communicates ideas both verbally and in written form in a clear, concise and professional manner
Requires working knowledge of FIS products/services as well as general banking operations and procedures
Ability to understand and apply concepts
Ability to handle projects commensurate with job expectations
Requires excellent presentation, writing, organizational, analytical and problem-solving skills
Requires human relations, negotiation and documentation skills
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Flexibility, versatility, dependability

Responsibilities

Serves as primary point of contact for internal and external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
Provides support in research and resolution of problems and inquiries.
Interfaces with clients to determine present and future needs and discusses progress toward solutions.
Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.
Prepares monthly and quarterly sales and departmental reports.
Keeps abreast of new products/services and changes to existing products/services.
Maintains comprehensive knowledge of applicable products, services, and company policies and procedures.
Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
Other related duties assigned as needed.