Associate Accounts Receivable

Sutherland

2d

About The Position

We are looking for a detail-oriented Associate Accounts Receivable to join our team. The role focuses on cash collection, credit control, and customer communication, ensuring timely collection of receivables while maintaining strong professional relationships with customers and internal stakeholders.

Requirements

• English - B2 or higher
• Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance role
• Strong communication skills with confidence in phone and email interactions
• High attention to detail and strong organizational skills
• Ability to work with multiple systems and manage priorities effectively
• Customer-focused mindset with a problem-solving approach

Nice To Haves

• Proficiency in MS Excel and ERP/finance systems is an advantage

Responsibilities

• Review and analyze open accounts using daily ageing reports
• Manage assigned customer accounts through outbound and inbound collection calls and email communication
• Collect customer payments in line with agreed payment terms and follow up on payment commitments
• Monitor payment activities to ensure timely collection of receivables
• Escalate non-payment or lack of response in a timely and compliant manner
• Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues
• Coordinate and follow up with Sales and Operations teams regarding customer accounts
• Maintain daily and weekly trackers and perform self-quality checks
• Ensure adherence to internal controls, compliance requirements, and company policies
• Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow
• Follow and update Standard Operating Procedures (SOPs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees