Associate Account Strategy Director

DIMENSIONAL INNOVATIONS INC•Overland Park, KS

3d•Onsite

About The Position

The Associate Account Strategy Director owns the long-term growth, retention, and profitability of a select portfolio of important corporate accounts and strategic enterprise partners. Reporting to the VP of Strategy and working closely with the Practice Executive, this role serves as the primary day-to-day client contact and lead strategist for assigned accounts. The Practice Executive leads the overall practice and serves as executive sponsor and escalation point. The role stays closely engaged with clients’ businesses, anticipates their needs, and identifies opportunities that can grow revenue for both the client and DI. It leads strategic development across projects, translating research and insights into actionable strategies aligned with client goals and capable of inspiring creative and development teams. The position works cross-functionally with Sales, Design, Technology, Fabrication, and Installation teams across multiple locations in a collaborative, fast-paced environment. This is a salaried, exempt position based at DI’s headquarters in Overland Park, Kansas. DI offers a full benefits package and a potential for quarterly bonuses when company goals are achieved.

Requirements

Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience; a degree is preferred.
10+ years of demonstrated success in planning, strategic planning, and related communication.
Demonstrated history of expanding revenue within existing enterprise accounts.
Proven track record of growing and managing multi-million-dollar corporate accounts.
Strong commercial acumen and ability to identify, shape, and close growth opportunities within existing accounts through consultative selling.
Strategy and presentation expertise focused on measurable results.
Strong analytical capabilities and knowledge of insight-gathering tools and processes.
Extensive client-facing experience as the senior day-to-day lead on enterprise accounts.
Ability to build trusted relationships with executive-level clients through repeated successful delivery against expectations.
Ability to foster cohesive interdisciplinary teams and lead empathetically yet firmly across diverse skill sets and team members.
Ability to manage priorities across multiple concurrent client accounts and DI initiatives.
Understanding of how digital and interactive elements perform individually and together, and how they continually change.
Willingness to travel based on client and project needs.
Computer proficiency, including spreadsheets, word processing, CRM, collaboration tools such as Slack and Miro, internet, and email applications.
Strong written and verbal communication, sound business judgment, strong work ethic, and ability to work cross-functionally in a fast-paced environment.
Marketing background and strong analytical capabilities.

Nice To Haves

Industry experience in corporate and retail.
Experience in estimating, proposal development, and contract review.
Bachelor’s degree from a four-year college or university.

Responsibilities

Contribute to revenue growth, retention, and profitability targets for a portfolio of key corporate and enterprise accounts, within goals set by the Practice Executive.
Identify, develop, and pursue account growth opportunities by analyzing performance, uncovering white space, and proposing value-added solutions; bring qualified opportunities to the Practice Executive for pursuit approval and pricing.
Build and maintain strategic account plans, including growth goals, relationship maps, opportunity pipelines, and forecasts.
Partner with Strategy, Sales, and account leadership on expansion pitches, proposals, and RFP responses for assigned accounts.
Stay informed about each client’s business, organizational priorities, competitive situation, and relevant industry trends.
Serve as the primary day-to-day contact and relationship owner for assigned accounts; build trusted relationships with senior and executive client stakeholders.
Expand DI’s relationships across client organizations by establishing contacts with additional divisions and decision-makers.
Advocate for clients within DI and for DI with clients; escalate trade-offs involving margin, scope, or capacity to the Practice Executive.
Lead account and project strategy, owning the experience strategy and creative brief and aligning project decisions with client objectives from brief through installation.
Define success metrics to measure impact and inform future opportunities.
Synthesize market research, stakeholder interviews, consumer data, and trend analysis into actionable insights.
Translate client goals and challenges into strategic briefs, frameworks, positioning strategies, personas, and journey maps.
Integrate strategy across creative, account, and business development teams, and facilitate ideation and co-creation sessions.
Present strategic narratives and recommendations to client executives through persuasive storytelling.
Own account statements of work and change orders, and monitor account budget health to protect margin within established guidelines.
Track and report account health, including revenue, pipeline, profitability, and client satisfaction, to the Practice Executive and VP of Strategy.
Anticipate potential client relationship or revenue issues and advise DI leadership early.
Guide and mentor strategists assigned to accounts and contribute to the growth of the Strategy team and its tools.
Promote DI’s “One Team. One Score.” culture through collaboration and a solution-agnostic mindset.
Perform other duties as assigned.