Associate Account Resolution Representative - Auto

Wells Fargo • Irving, TX

2d • Onsite

About The Position

Wells Fargo is seeking Associate Account Resolution Representatives to join their Auto team in Irving, TX. This team is part of the Consumer Lending business. The role involves performing routine transactional tasks, such as taking inbound calls and making outbound calls using an auto dialer or direct dial system to determine the reason for delinquency. The representative will also seek ways to improve customer experience by collecting and negotiating terms of repayment on outstanding account balances. This role supports the Account Resolution functional area by utilizing knowledge of company products, services, policies, procedures, and Account Resolution systems. Representatives will regularly receive direction from supervisors and escalate questions and complex issues to more senior roles. They will interact with their immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers.

Requirements

• 6+ months of account resolution, customer contact, or customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Strong telephone etiquette and customer service skills
• Excellent verbal, written, and interpersonal communication
• Ability to work effectively in a structured, adaptable, and changing call center environment
• Skilled in navigating multiple computer systems and using search tools to locate information
• Good analytical skills with high attention to detail and accuracy
• Ability to negotiate, influence, and collaborate to build successful relationships
• Solid conflict management and decision-making abilities
• Effective team player with strong collaboration skills
• Proven ability to meet production goals, deadlines, and performance metrics
• Intermediate proficiency in Microsoft Office applications

Responsibilities

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed