Associate Account Representative

Johnson & Johnson • Greensboro, NC

2d • Onsite

About The Position

Provides exceptional customer service through the handling of phone calls and performing the duties outlined under the assigned team (New Contracts, Payments, AR, Sales or Administration). Provides excellent customer services both to external and internal clients; also assist the sales team as needed. Must have computer experience and be able to operate standard office equipment. Possesses swift and efficient data entry (50 wpm or more) skills. Exhibits strong customer service skills in all areas of performance, especially via phone and email. Ability to manage multiple tasks with attention to detail. Must maintain any combination of experience and education to successfully perform the job. Must continue mastering all daily operations, while increasing responsibility before consideration for promotion within JJPF. Must demonstrate leadership skills & contain the ability to successfully interact with all levels in the organization. Other duties and/or projects as assigned.

Requirements

• Computer experience.
• Swift and efficient data entry (50 wpm or more).
• Strong customer service skills, especially via phone and email.
• Ability to manage multiple tasks with attention to detail.
• Combination of experience and education to successfully perform the job.
• Exceptional phone skills.
• Experience using Microsoft Office Suite.
• Negotiation and sales skills.
• Ability to handle specific duties as assigned.

Nice To Haves

• Previous customer service experience in an office setting.

Responsibilities

• Handling of phone calls and performing duties within assigned teams (New Contracts, Payments, AR, Sales or Administration).
• Providing excellent customer service to external and internal clients.
• Assisting the sales team as needed.
• Exercising discretion and independent judgment with respect to matters of significance as they relate to JJPF.
• Operating standard office equipment.
• Managing multiple tasks with attention to detail.
• Mastering daily operations and increasing responsibility for promotion consideration.
• Demonstrating leadership skills and interacting successfully with all levels in the organization.
• Performing other duties and/or projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees