Associate Account Representative

Versiti, Inc.•Milwaukee, WI

3d•Hybrid

About The Position

The Associate Account Representative position is an entry level position for the field sales team to assist with open territories and build community awareness in support of our blood collection needs and inspiring new donors to join our mission. Associate Account Representatives develop successful strategies to pursue new partnerships and create awareness and education within, but not limited to, Diverse Community and University Groups to source and qualify new accounts while also working in partnership with Account Representatives and existing accounts to execute productive blood drive programs with partnering organizations. This position is critical to ensuring a stable public blood supply.

Requirements

Bachelor's Degree from an accredited college or university preferred
Relevant college/university level coursework and/or work experience may be considered in lieu of a degree.
1-3 years of related work experience preferred
Customer service experience preferred
Microsoft Office Suite proficient
Willingness to leverage social media with confidence in support of the Mission and outreach
Thrives in a self-motivated and self-directed environment
Must have foundational analytical, planning, strategic and decision-making skills
Ability to be resourceful, flexible, adaptable; possess excellent problem-solving skills
Demonstrates poise and willingness to confidently engage and interact with a wide variety of audiences
Must possess excellent time management and organization skills, and able to manage detailed information
Skilled in persuasive communication, being able to be direct in a respectful manner
Excellent ability to communicate, encompassing written, verbal, and presentation skills.
Ability to prepare information needed for meeting agendas, educational and motivational presentations, blood drive promotion, trainings, and analytical reports; and the ability to communicate and deliver that information effectively.
A current valid driver's license and good driving record required
Personal Computer (desk top, lap top, tablet) required
General office equipment (computer, printer, fax, copy machine) required
Microsoft Suite (Word, Excel, PowerPoint) required

Responsibilities

Actively prospects and networks to continually add new, productive blood drive opportunities
Shadowing blood drive process with new account build and calendar requirements
On-site recruits as needed or required; hosts sign up tables and supports event drives, will include some evening and/or weekend hours
Provides education and support for mission awareness
Prepares and conducts presentations to community groups
Develops and maintains relationships with community organizations and community advocates
Works with marketing/communications to identify blood drive programs and prepares content needed to support defined strategies
Meets project timelines, is organized and timely with follow up
Utilizes Pipeline tracker and keeps up-to-date contact information for key points of contact and interactions
Identifies, documents, and provides feedback on issues regarding customer needs/requirements, customer issues/concerns and satisfaction, potential expansion opportunities, competitor activities/strategies, and similar information
Create community awareness and development though social media outreach (establish relationships and post drive information)
Has limited territory responsibilities during vacancies and/or to address collection gaps
Identifies and evaluates the key motivators within each organization to elicit the commitment and follow through needed to ensure optimal participation at blood drives
Manages blood drive details and outcomes by scheduling resources; ensuring appropriateness of blood drive site; communicating internally all details regarding the blood drive; coordinating with organization logistics and needs for the blood drive; forecasting production of the drive; clearly defining expectations of the group; providing tools, timelines, and training to the group; scheduling communication touch points; and managing successful outcomes
Works collaboratively with other departments as needed to ensure successful blood drives and provides excellent internal customer service
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures