Associate Account Manager

Solidigm•San Jose, CA

About The Position

This is a commissioned role. The Associate Account Manager is an entry-level sales and account management role within Solidigm’s Global Sales Group (GSG). Solidigm is a leader in advanced NAND technology and SSD solutions serving Hyperscaler, OEM, Neocloud and NAS customers. This role supports account teams in developing customer relationships, coordinating internal execution, tracking account priorities, and contributing to business outcomes across assigned accounts. The ideal candidate is customer-focused, detail-oriented, and motivated to develop commercial, operational, and technical knowledge in the semiconductor and storage industry. Successful candidates will have the opportunity to work directly with some of the world's largest AI infrastructure, cloud, OEM, and storage customers while developing the commercial and technical skills required for future Account Manager roles.

Requirements

Ability to travel up to 50%
Strong interest in sales, customer engagement, semiconductor technology, cloud infrastructure, data centers, or enterprise storage solutions.
Ability to learn technical concepts quickly and communicate product, supply, and business information clearly to internal and customer audiences.
Customer-focused mindset with strong follow-through, responsiveness, and commitment to supporting account teams in a fast-paced environment.
Foundational understanding of business processes such as forecasting, pricing, contracts, supply coordination, customer meetings, or quarterly business reviews.
Strong written and verbal communication skills, including the ability to summarize information clearly and professionally.
Active listening skills, sound judgment, and the ability to engage professionally with customers and internal stakeholders.
Strong collaboration skills and the ability to work across functions to support issue resolution and customer expectations.
Analytical mindset, attention to detail, and ability to organize account information, customer inputs, and business updates into actionable insights.
Curiosity and willingness to develop knowledge of storage technologies, SSD products, customer workloads, and market trends.
Strong organizational and time management skills, with the ability to manage multiple priorities under guidance from account leadership.
Ability to build productive working relationships with peers, managers, cross-functional teams, and customer contacts.
Growth mindset, professionalism, and commitment to continuous learning, team execution, and customer success.
Ability to connect customer requirements, internal execution, and business objectives to support account planning and opportunity development.

Responsibilities

Support account managers and Field Applications Engineers (FAEs) in understanding customer needs, tracking account priorities, and ensuring timely follow-through on customer requests.
Develop foundational knowledge of customer requirements, Solidigm products, sales processes, and market dynamics to support opportunity identification and account growth.
Assist in preparing customer-facing materials, meeting follow-ups, business reviews, forecasts, and internal updates for strategic and tactical account discussions.
Coordinate with Sales, Engineering, Strategic Planning, Global Operations, and other cross-functional stakeholders to support customer execution and business commitments.
Create, maintain, and update account plans, opportunity trackers, customer action logs, and account documentation.
Maintain accurate opportunity information, meeting notes, customer contacts, and sales activity records in CRM systems.
Support pipeline development, forecast preparation, design win tracking, and revenue reporting in partnership with account leadership.
Partner with internal teams to help resolve customer issues, coordinate deliverables, and ensure effective operational, logistical, and technical support for assigned accounts.