Associate Account Manager - Austin, TX

Blenheim Chalcot • Austin, TX

5d • Onsite

About The Position

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, they have helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. Fospha manages $4 billion in annual ad spend and is trusted by leading brands across three continents. The company is scaling fast across London, Mumbai, and Austin and is looking for talent to join their Account Management Teams. As a Junior Account Manager, you will play a critical role in ensuring Fospha’s customers see measurable value and business impact from their marketing measurement platform. Working within the Customer team, you’ll directly own relationships across a portfolio of mid-size customers, driving retention, adoption, and commercial readiness while helping shape the next generation of customer success at Fospha.

Requirements

• 2–4 years of experience in Sales, Account Management, or client-facing SaaS roles, ideally within D2C marketing, analytics, or eCommerce.
• Strong relationship builder who enjoys helping customers achieve tangible results.
• Comfortable with data, able to interpret dashboards, spot trends, and articulate the “so what” for the customer.
• Confident communicator across email, video, and live meetings; able to build trust quickly with multiple stakeholders.
• Organized and proactive. Takes ownership of follow-ups, gets creative with planning, and ensures nothing slips through the cracks.
• Eager to drive the commercial side of SaaS, renewals, upsells, and business case storytelling.
• Naturally curious and analytical, with a genuine interest in marketing performance and measurement.

Nice To Haves

• Experience with eCommerce data, attribution, marketing platforms, marketing measurement or D2C ad platforms is a plus.

Responsibilities

• Drive renewals across your portfolio by understanding client objectives, monitoring account health, and ensuring value is demonstrated ahead of each renewal cycle.
• Collaborate closely with the Head of Customer Accounts on higher impact accounts, building the commercial skillset to secure long term and successful partnerships with Fospha customers.
• Turn data into impact stories, helping different customer personas see how Fospha drives efficiency, growth, and smarter marketing decisions, through clear ROI and performance storytelling tailored to what they care about.
• Identify signals of growth or risk early, working with the day to day customer teams to flag adoption challenges or expansion opportunities, and contribute to the proactive building of a tailored learning agenda with each customer.
• Contribute to proactive strategic account plans, helping shape the roadmap for accounts, ensuring every action ties back to measurable outcomes and maps out stakeholder and activation plans to get ahead of renewal conversations.
• Represent the voice of the customer internally, surfacing product feedback, feature requests, and insight that helps Fospha continuously improve its platform and delivery.

Benefits

• Competitive salary and bonus
• Opportunities for learning and development within the Blenheim Chalcot venture network
• Travel to our London HQ and cross-team
• 14 days PTO and an additional 11 federal public holidays
• Your birthday off
• 401k
• Daily office snacks and treats

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed