Associate Account Manager

Athlete to Athlete • Santa Monica, CA

2d • $52,000 - $72,000 • Onsite

About The Position

Own the customer relationship post-sale, ensuring families stay engaged, satisfied, and continue in their mentorship program. Serves as the primary point of contact for a dedicated portfolio of accounts from onboarding through renewal. As we continue in rapid growth mode, this role is based on-site and requires the Associate Account Manager to be in the office five days a week. Weekly schedules may include weekend coverage depending on team needs; specific shift days will be discussed during the interview process.

Requirements

• Manage a dedicated portfolio of customers and mentor accounts as their main point of contact throughout their time with A2A.
• Conduct proactive outreach (calls, texts, and emails) to check in on engagement, address concerns, and reinforce program value.
• Monitor account health signals to catch at-risk families and mentors early and intervene before they churn.
• Own the renewal conversation for your accounts, including timing outreach, handling hesitation, and presenting upgrade options.
• Coordinate with the mentors and customers to resolve issues affecting your accounts, such as scheduling conflicts or mentor changes.
• Maintain accurate, complete notes on every account so no context is lost between touchpoints.
• Run onboarding calls for both mentors and customers to ensure that they are set up for success.
• Excellent written and verbal communication skills.
• Comfortable managing a high volume of ongoing relationships and follow-ups.
• Strong organization, attention to detail, and follow-through.
• Comfortable learning CRM systems and account management tools.

Nice To Haves

• Internship or part-time experience in customer success, account management, or sales.
• Competitive athletic background.
• Experience in customer service, retail, hospitality, recruiting, or another customer-facing role.
• Experience using HubSpot, Salesforce, or another CRM.
• Passion for youth and college sports.

Responsibilities

• Manage a dedicated portfolio of customers and mentor accounts as their main point of contact throughout their time with A2A.
• Conduct proactive outreach (calls, texts, and emails) to check in on engagement, address concerns, and reinforce program value.
• Monitor account health signals to catch at-risk families and mentors early and intervene before they churn.
• Own the renewal conversation for your accounts, including timing outreach, handling hesitation, and presenting upgrade options.
• Coordinate with the mentors and customers to resolve issues affecting your accounts, such as scheduling conflicts or mentor changes.
• Maintain accurate, complete notes on every account so no context is lost between touchpoints.
• Run onboarding calls for both mentors and customers to ensure that they are set up for success.

Benefits

• Competitive base salary plus performance-based bonus tied to retention and renewal targets.
• Target Year 1 OTE: $72,000
• Equity grant.
• Hands-on coaching from experienced account management and sales leaders.
• Build a career in account management with a clearly defined promotion path.
• Help thousands of young athletes and families through a mission-driven product.
• Earn a competitive salary, bonus, and equity while growing alongside a high-growth startup.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed