Associate Account Manager
About The Position
This role focuses on servicing existing clients and is not a sales position. The Associate Account Manager will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. The individual will be the face of ADP to clients, trusted to deliver outstanding service and build lasting satisfaction. The role involves cultivating meaningful, long-term connections with clients, helping them navigate their needs, guiding them through solutions, and being a reliable point of contact. The position requires comfort in a fast-paced, metrics-driven environment where structure and performance are balanced with connection and purpose. Clear, professional, and actionable communication, both over the phone and in writing, is essential. The role also involves building trust, fostering loyalty, bringing positive energy, and serving as a liaison with internal partners to ensure client needs are met. ADP is a global leader in human resources technology, offering payroll, tax, human resources, and benefits solutions, with a focus on AI and machine learning. The company fosters an inclusive culture that values ideas, innovation, and belonging, and has received numerous awards for diversity, equity, and inclusion.
Requirements
- At least one year of experience in a customer service environment.
- Ability to work overtime hours during peak seasons.
- Skills including teamwork, adaptability, organization, and follow-through (especially relevant for military experience).
Nice To Haves
- A college degree is considered a plus but not required.
Responsibilities
- Serve as a Trusted Advisor and Problem Solver, using expertise to help clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
- Take initiative to seek answers, solutions, and positive outcomes.
- Build relationships with clients using the phone, email, and/or chat, striving to exceed client expectations in every interaction.
- Uphold the highest ethical standards and ADP's core value of 'Integrity is Everything.'
- Leverage ADP product and services knowledge to help clients understand our products' value.
- Take client input and turn it into recommendations for leaders on best practices and solutions training.
- Adhere to a daily schedule and organize oneself to deal with a high volume of inbound calls.
- Potentially increase daily phone time during peak seasons, such as year-end.
Benefits
- Career advancement opportunities
- Award-winning training
- World-class service guidelines
- Inclusive environment with a culture of collaboration and belonging
- Opportunities to grow your career in an agile, fast-paced environment
- Continuous learning through ongoing training, development, and mentorship opportunities
- Best-in-class benefits starting on Day 1
- Focus on mental health and well-being
- Company-paid time off for volunteering
- Opportunities to join Business Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
