Associate Account Manager - Arbutus Medical

BLANKSLATE Partners • Charlotte, NC

1d • $55,000 - $70,000 • Hybrid

About The Position

Arbutus Medical is seeking multiple Associate Account Managers for the South Central and South East United States to support their growing commercial team. This role is designed for individuals who excel at building relationships, perform well in dynamic environments, and are passionate about assisting surgeons, clinical teams, and customers. The Associate Account Manager will be instrumental in supporting customer accounts, promoting product adoption, providing clinical education and training, and expanding the company's reach within healthcare systems. This position offers a significant growth opportunity for those aspiring to build a career in medical device sales and commercial leadership. The primary responsibilities include ensuring the success of existing and new customers, managing trade shows, leading on-site hospital implementations for optimal initial utilization, increasing product sales within accounts, and generating referrals to new clients.

Requirements

• Experience working in sales/customer facing roles
• Valid driver's licence and passport
• Ability to travel over 70% of your work year
• Comfort working in-person in medical/surgical environments
• Proficiency with word processing and presentation software
• Accountable, ensures proactive follow up
• Thrives in a fast-paced, constantly changing environment with frequent travel demands
• Stays calm under pressure, adapts quickly to last-minute changes, and maintains professionalism and performance on the road
• Proven ability to communicate clearly and confidently with diverse audiences
• Skilled at active, empathetic listening, building trust, and tailoring messages to influence and engage others
• Driven to achieve results and motivated by both personal and team success
• Takes ownership, sets ambitious goals, and goes the extra mile to close opportunities and advance the business
• Values collaboration and continuous learning
• Open to feedback, willing to admit mistakes, and seeks input from others to improve
• Recognizes team contributions and celebrates team success in addition to individual wins

Nice To Haves

• Ideally located within 30 mins of international airport

Responsibilities

• Serve as the educational expert for Arbutus Medical's target procedures.
• Lead on-site product implementations within your region, ensuring users are confident and successful with Arbutus products.
• Support new account launches end-to-end, including training clinicians and sales reps, building contact lists, stocking, supporting cases, securing POs, setting up Arbutus as an approved vendor, and resolving supply issues.
• Drive ongoing product utilization at accounts post-implementation.
• Gather field feedback from customers and reps to improve training materials and implementation processes.
• Lead the annual residency turnover playbook, organizing sessions and executing cadaver training.
• Support the Regional Sales Manager by preparing sales materials, supporting presentations, and leading deals.
• Maintain CRM accuracy by tracking leads, opportunities, and sales activity, and supporting pipeline reporting.
• Coordinate meetings, demos, and customer follow-ups to advance the sales pipeline.
• Support key accounts with scheduling, quoting, and order coordination.
• Support regional account expansion and retention initiatives.
• Deepen clinical engagement through nurse refresher training programs and in-person resident check-ins, gathering product feedback and identifying improvement opportunities.
• Build relationships within existing accounts and proactively identify additional problems Arbutus can solve.
• Grow Arbutus Medical's Blue Wave recycling program within the region.
• Monitor account health across all products and accounts, flagging risks and recommending strategy.
• Monitor stock-outs and communication, categorizing root causes and supporting resolution.
• Plan, organize, and attend industry trade shows and conferences within the region.
• Manage event logistics, including booth setup, shipping, and materials.
• Drive lead generation at the booth, route leads to the Regional Sales Manager, and follow up where appropriate.
• Capture product feedback from attendees to share with the New Product Development team.
• Pull information back to the New Product Development team to drive innovation.
• Actively gather real-time customer feedback ("utterances") in the field.
• Document each customer interaction and share observations with the entire team.

Benefits

• Competitive salary (budgeted base salary of $55,000-$70,000) with uncapped commissions (on target an additional $16,000+)
• An exciting opportunity to get in at the ground floor of a growing venture
• Flexible working hours and work-from-home arrangements
• Extended health benefits
• Professional development funding
• A purpose-driven workplace with passionate teammates who want to help patients and make a positive difference in the world

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed