Associate Account Manager

Acrisure•Bolivar, MO

9d•Onsite

About The Position

Acrisure is seeking an Associate Account Manager to join our growing team. The Associate Account Manager’s primary duties include the day-to-day processing of new business, renewal business, and policy changes. The AAMs are also held accountable for delivering excellent customer service through efficient workflow processes and collaboration with the team. This role requires a working knowledge in workflows, service delivery, workload management, and Acrisure’s core deliverables.

Requirements

Current Insurance License in Life and Health for the state in which your agency office is located, OR the ability to obtain this within six months of hire.
Proficient in Microsoft Office Products
Must be comfortable in an electronic environment with strong computer skills.
Excellent people skills and ability to work well in a team environment.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail
High school diploma or GED (college preferred)
A minimum of 2 years' experience within the insurance industry or business-related setting
Current Life and Health License
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

Serves as primary processor of client-related documents and services.
Utilizes standard processes to increase effectiveness and improve overall service delivery.
Administers defined processes, analyze data, and suggests improvements.
Provides professional, timely, and accurate output to customers and internal team members.
Partners with the team to manage the workload and deliver exceptional customer service.
Improves client satisfaction by meeting and exceeding customer service standards.
Receives and responds to client calls and email requests per Customer Service Standards.
Works side-by-side with the team and fosters on-going, open communication, and manages the workload.
Facilitates a team environment that promotes collaboration and trusted partnerships.
Utilizes social media to facilitate open communication and idea sharing both internally and externally.
Stays on top of priorities and reprioritizes as needed, while maintaining accuracy of output.
Uses the Operating Systems (O.S.) as defined and enters needed information accurately and timely.