Associate Account Manager, Revenue Retention

JFrog•Atlanta, GA

10d•Hybrid

About The Position

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure your software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey? We are looking for a meticulous, proactive, and collaborative to join our Renewals team. In this role, you will be a key driver of the "Liquid Software" vision by ensuring our customers' journey with JFrog remains seamless and uninterrupted. By mastering the renewals lifecycle, you enable the world's leading organizations to maintain their continuous delivery pipelines with confidence and speed. Your technical precision in account management ensures that the flow of innovation never stops, making you a vital architect of our customer retention and long-term success.

Requirements

A minimum of 4 years of relevant experience in account management, renewals, or sales operations within a SaaS environment.
Proven track record of managing high-volume portfolios and meeting tight deadlines with exceptional attention to detail.
Advanced proficiency in Salesforce (SFDC) and the MS Office Suite, particularly Excel for data tracking and reporting.
Demonstrated problem-solving skills with the ability to navigate complex internal processes and cross-functional dependencies.
Strong verbal and written communication skills to effectively engage with both internal stakeholders and external customer liaisons.
Experience in a fast-paced, high-growth technical environment where adaptability and a "Froggy" spirit are essential.

Responsibilities

Scale the renewals process by architecting accurate quotes and opportunities across a targeted global portfolio.
Drive operational excellence by collaborating with Finance, Legal, and Deal Desk to ensure 100% contract accuracy and compliance.
Maximize customer retention by proactively managing the end-to-end renewal lifecycle within your assigned territory.
Optimize Salesforce data integrity to provide real-time visibility into renewal health and territory performance.
Accelerate business growth by identifying expansion opportunities and providing actionable insights during the renewal cycle leading with AI.
Streamline the customer experience by orchestrating high-touch communications and resolving complex back-office administrative tasks.