Associate Account Manager, Entertainment (Remote, PST)

Aon•Westlake Village, CA

2d•Remote

About The Position

Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com .

Requirements

Strong organizational skills and attention to detail
Effective written and verbal communication skills
Ability to handle multiple tasks and follow through on assignments
Willingness and ability to learn insurance products, processes and systems
Collaborative mentality with ability to work across teams
Basic analytical and problem-solving capabilities
Foundational level of experience in Microsoft Suite
Ability to learn how to read & reconcile financial reports
Associate’s degree or equivalent required
0-3 years of relevant client service and/or industry and product line experience
Property & Casualty License required

Nice To Haves

BA/BS or equivalent experience preferred

Responsibilities

Supports Account Managers and Account Executives in the execution of day-to-day client service activities, while building knowledge of client needs, policy administration, renewal processes, and service workflows
Assists in the preparation and coordination of client materials, coordinating with Shared Services to facilitate the completion of transactional work
Reviews work for accuracy, completeness, and client readiness before delivery, raising questions or issues to Account Managers as appropriate
Maintains client documentation in accordance with internal standards and systems
Participates in client and internal meeting as appropriate to establish understanding of account management and client servicing
Develops basic understanding of the triage frameworks for complexity and / or urgency, and develops understanding of the Shared Services (GCCs and National COEs) delivery model
Establish foundational knowledge of building and maintaining relationships with clients and carriers
Completes training and development activities aligned to progression into an Account Manager role