Associate Account Manager Client Services
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given business need, to work occasionally overtime or weekends. You’ll enjoy the flexibility to work telecommute from anywhere within the U.S. as you take on some tough challenges. Willingness to work standard business hours in EST, CST, or MST required.
Requirements
- High School Diploma/GED
- 2+ years of experience in the healthcare industry
- 2+ years of experience in account management and building customer relationships
- Willing and able to travel up to 10%25 of the time for client visits
- Access to reliable transportation & possess a valid US driver's license
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Nice To Haves
- Bachelor’s Degree
Responsibilities
- Manages ongoing contract relationships and service delivery to clients for one or more accounts
- Acts as outward-facing, dedicated resources for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
- Build relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery
- Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
- This function includes employees who are in dedicated on-site service roles
- Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band
- Generally, work is self-directed and not prescribed
- Works with less structured, more complex issues
- Serves as a resource for others
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
