Associate, Account Management

RealtyAds•Chicago, IL

13d

About The Position

The Associate, Account Management role is a developmental position focused on supporting the day-to-day execution and maintenance of client accounts. In this role, you will partner closely with Senior Account Managers to ensure backend tasks, reporting, and deliverables are completed accurately and on time, while maintaining high standards of data integrity across systems. You will help identify and document client wins, contribute to client communications, and support scheduling and coordination efforts. This position requires strong attention to detail, organization, and follow-through, along with a willingness to learn RealtyAds’ products, tools, and client success drivers. Success in this role means becoming a reliable execution partner within your pod, consistently delivering high-quality work and contributing to overall client performance.

Requirements

0–2 years of experience in account management, customer success, sales support, or a related role (internships included)
Highly detail-oriented with strong organizational skills and the ability to manage multiple tasks and deadlines simultaneously
Strong written and verbal communication skills, with the ability to draft clear, client-facing messaging
Comfortable working with data and systems (e.g., CRM tools, spreadsheets) with a focus on accuracy and data hygiene
Coachable, proactive, and eager to learn in a fast-paced, team-oriented environment with a strong sense of ownership and follow-through

Responsibilities

Execute backend account setup and ongoing maintenance in support of Senior AMs, including content and targeting tasks, ensuring deliverables are executed accurately and on time with minimal oversight.
Consistently scan user access logs to identify client wins and meaningful success signals, document them clearly, and share with pod lead for review and potential client-facing use.
Draft client-facing follow-ups, performance updates, and wins emails that clearly reflect value and performance and require minimal revision prior to being sent.
Build and assemble custom reports with guidance from pod members, ensuring accuracy, clarity, and alignment to client objectives and persona-defined success.
Maintain high data accuracy across CRM records, company matching, internal notes, Upflow stages, account access, billing contacts, and related account documentation; proactively correct errors and keep information current.
Schedule calls as needed and support internal/external coordination to ensure client touchpoints happen on time and stakeholders are prepared.
Build strong understanding of RealtyAds’ value proposition, internal tools, and AI workflows, and develop working knowledge of how different client personas define and measure success.
Be a dependable execution partner to the pod by owning assigned tasks end-to-end, communicating clearly, and ensuring nothing drops due to lack of follow-through.