Associate Account Executive (Bilingual Spanish)

SPS Commerce•Minneapolis, MN

1d•Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: The Community Account Executive contacts Retail Industry leads generated by an internal sales group to maximize the opportunity of our retailer partner programs while providing real-time updates as part of an account team by leading and driving new potential sales, cross-selling, and up-selling opportunities.

Requirements

Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of relevant experience in Sales (outside sales, inside sales, retail sales, telemarketing)
Excellent communication, interpersonal and customer engagement skills
Ability to translate, simplify and clearly communicate (both verbal and written) complex business processes to individuals with varied levels of expertise
Process focused with a close and meticulous attention to detail
Demonstrative behaviors around integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement/support, and leadership expectations

Nice To Haves

1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred
Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com
Fluency in Spanish preferred

Responsibilities

Execute on retailer-directed leads; efficiently investigate each Supplier’s current environment while prescribing the best solution to meet their needs
As a consultant to the Supplier community, act as an extension of our retail partners by communicating their value, the “why”, timelines and requirements tailored to each partner
Drive maximum adoption via signed agreements of Retail customer vendors as part of a coordinated campaign effort by target dates
Work through objections or barriers Suppliers may have and effectively convey their message to the Retailer as needed
Collaborate cross-functionally with account teams to maximize future upsell to Suppliers (small – enterprise level businesses)
Adopt and apply any new Community program strategy
Maintain internal and external customer satisfaction throughout the process, including timely and professional responses and working effectively with your SPS account team and management
Provide feedback on program quality early and often to ensure we are managing Retailer expectations appropriately and changing course where necessary, this includes escalating known or anticipated issues and complications
Complete all outreaches (calls and emails) within expected timelines in accordance with the program dates and team SLA’s
Document all activity including key findings, progress, insights, and pipeline velocity in Salesforce.com