Associate, Access & Affordability Initiatives

Foundation for Jewish Camp

5d•$65,000 - $70,000•Hybrid

About The Position

Foundation for Jewish Camp (FJC) is dedicated to growing, supporting, and strengthening Jewish camp experiences across North America, recognizing their significant impact on Jewish identity, belonging, leadership, and community. The Access & Affordability portfolio at FJC focuses on increasing participation in Jewish camp by raising awareness, reducing financial barriers, supporting camp growth, and developing scalable models for broader accessibility. The Associate, Access & Affordability Initiatives will provide essential administrative, operational, and coordination support for these crucial initiatives. This role is integral to the day-to-day administration of programs aimed at expanding access to Jewish camp. The Associate will be responsible for coordinating communications, managing program records and technology systems, supporting participating camps, handling data and documentation, and assisting with the implementation of various affordability and access initiatives. Serving as a key operational and customer support resource, the Associate will help ensure a smooth and effective experience for families, camps, and partners. The ideal candidate will be highly organized, detail-oriented, dependable, and capable of managing multiple responsibilities concurrently, with a preference for supporting complex work behind the scenes to ensure program success.

Requirements

Strong organizational and administrative skills
Exceptional attention to detail
Adept at learning and utilizing new technology
Strong written and verbal communication skills
Ability to manage multiple priorities and deadlines
Comfort working with spreadsheets, databases, and technology platforms
Strong customer service and relationship-building skills
Ability to work collaboratively across teams
Proactive, dependable, and solution-oriented approach to work
2–4 years of relevant professional experience preferred
Experience in administration, operations, education, camps, nonprofit organizations, customer service, or related fields preferred
Experience using Microsoft Office, Salesforce, Airtable, Asana, or similar tools preferred. In depth knowledge of Excel preferred
Bachelor’s degree preferred or equivalent combination of education and experience
Jewish communal, educational, camp, nonprofit, or youth-serving experience preferred

Responsibilities

Support the day-to-day administration of access and affordability initiatives
Maintain and organize program documentation, including procedures, training materials, participant communications, and operational resources
Coordinate meetings, training, webinars, and other program-related activities
Prepare agendas, meeting materials, notes, and follow-up communications
Assist with participant communications and routine correspondence
Track implementation milestones, follow up on outstanding tasks, and help ensure timely completion of program requirements
Support communication and coordination with participating camps and partners
Serve as a first-line point of contact for families participating in affordability initiatives, responding to questions, troubleshooting issues, and providing exceptional customer service
Help families navigate program platforms, application processes, and available resources, escalating more complex issues as appropriate
Respond to routine questions and direct inquiries to appropriate team members
Provide technical support and training to partners as it relates to FJC custom built registration systems
Assist with onboarding camps and supporting ongoing engagement activities
Help ensure participating camps have timely access to information, resources, and program updates
Maintain records related to camp participation and engagement
Support payment processing and financial administration related to access and affordability initiatives
Enter and maintain payment information in organizational systems and databases
Assist with invoice tracking, payment requests, reimbursements, and related documentation
Support reconciliation activities and maintain accurate financial records
Coordinate with Finance to support timely processing of payments and proper documentation of transactions
Help maintain records related to grants, awards, payments, and program expenditures
Maintain databases, spreadsheets, and program records
Support data collection efforts related to program participation, enrollment, affordability, and outcomes
Assist with survey administration, data entry, and quality assurance activities
Support Learning & Research staff in gathering, organizing, and preparing data for evaluation and reporting purposes
Assist with research requests, data pulls, and documentation of program findings and lessons learned
Help prepare reports, presentations, dashboards, and stakeholder materials
Test, troubleshoot and support daily operations of program systems and technology platforms, including but not limited to the One Happy Camper® registration system
Track user questions, system issues, and enhancement requests
Maintain support materials, user guides, and training documentation
Support operational workflows and process documentation
Assist with platform implementation, user support, and ongoing system administration, including responding to user inquiries, troubleshooting issues, and helping ensure a positive user experience for families, camps, and partners
Support communications related to access and affordability initiatives, including email communications, newsletters, presentations, and program materials
Represent FJC's access and affordability initiatives at camp fairs, community events, and outreach opportunities as needed
Assist with event staffing, participant engagement, and follow-up activities to support awareness and utilization of affordability programs
Coordinate the distribution of outreach and promotional materials and assist with fulfillment, mailings, and dissemination of program collateral and informational resources
Assist with preparation of funder materials, presentations, reports, and stakeholder communications
Support logistics for conferences, retreats, trainings, convenings, and other organizational events
Contribute to a collaborative and mission-driven team culture
Perform other duties as assigned by the Director, Access & Affordability Initiatives