Assoc Patient Service Spec

Vanderbilt University Medical Center

1d•Onsite

About The Position

Provides service to patients before, during or post appointment with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication.

Requirements

CUSTOMER SERVICE (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
PATIENT SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
PATIENT DOCUMENTATION (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
MEDICAL TERMINOLOGY & DOCUMENTATION (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.
High School Diploma or GED
Less than 1 year of relevant work experience

Nice To Haves

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Responsibilities

Conducts patient check-in and check-out.
Manages and maintains reception area and welcome tablets; Impacts patient’s MHAV engagement.
Schedules appointments through clinical communication or direct request and effectively communicates to patients.
Provides excellent customer service and recovers service through de-escalation with guidance.
Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing; Utilizes payor verification websites.
Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks.
Interprets patient situations involving minors/ incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.