Assoc Patient Service Spec- Woman Health, Franklin Clinic

Vanderbilt University Medical Center • Franklin, TN

20h • Onsite

About The Position

Vanderbilt University Medical Center (VUMC), located in Nashville, Tennessee, is a global crossroads of teaching, discovery, and patient care. VUMC is a community that values expertise, knowledge expansion, and challenging abilities, committed to an environment where everyone can thrive and uniqueness is celebrated. Employees take pride in their work and are part of something bigger than themselves. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. The Assoc Patient Service Spec provides service to patients before, during, or post-appointment with regular guidance, facilitating efficient workflow, supporting appropriate use of technology, and engaging in effective communication. This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. VUMC's vision is to be the world leader in advancing personalized health, with a mission to personalize the patient experience through a caring spirit and distinctive capabilities. VUMC is the largest private employer in Middle Tennessee, employing over 28,000 people across inpatient and outpatient clinical care, research, graduate medical education, and critical supporting roles. The health system includes over 1,700 licensed hospital beds across multiple hospitals and hundreds of outpatient clinic and surgical locations. VUMC offers unique and specialized services including a Level 1 Trauma Center, a highly experienced Transplant Center, a National Cancer Institute-designated Comprehensive Cancer Center, and more. It consistently ranks among the nation’s best hospitals, with Monroe Carell Jr. Children’s Hospital at Vanderbilt ranked as the No. 1 children’s hospital in the southeast in 2024. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose.

Requirements

• CUSTOMER SERVICE (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs
• PATIENT SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic
• Knowledge of VAS and EPIC decision trees
• PATIENT DOCUMENTATION (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines
• MEDICAL TERMINOLOGY & DOCUMENTATION (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting
• Relevant Work Experience: Less than 1 year
• Education: High School Diploma or GED

Responsibilities

• Provides service to patients before, during or post appointment with regular guidance
• Facilitates efficient workflow
• Supports appropriate use of technology
• Engages in effective communication
• Conducts patient check-in and check-out
• Manages and maintains reception area and welcome tablets
• Impacts patient’s MHAV engagement
• Schedules appointments through clinical communication or direct request and effectively communicates to patients
• Provides excellent customer service and recovers service through de-escalation with guidance
• Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing
• Utilizes payor verification websites
• Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics
• Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks
• Interprets patient situations involving minors/ incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines

Benefits

• comprehensive benefits package which may include health, disability, retirement and/or wellness offerings
• professional growth
• appreciation of benefits
• sense of community and purpose

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees