Assoc Patient Access Rep-Cardiac Clinic-CHVH

Community Health Network•Indianapolis, IN

48d

About The Position

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits. The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

Requirements

High School Diploma or GED High School diploma or GED equivalent (Required)

Nice To Haves

1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)

Responsibilities

Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
Completes Admissions, Discharges, and Transfers in a timely manner when applicable
Ability to monitor and perform all patient hospital and/or ambulatory movement
Utilizes EPIC work queue to pre-register scheduled patients
Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
Confirms the completeness of the electronic health record (EHR) and makes necessary changes

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