Assoc Mgr Food Quality & Safety

The Hershey Company • Memphis, TN

12d • Onsite

About The Position

This role is responsible for leading advanced analytical and microbiological testing, managing QA verification programs, monitoring food safety programs, supporting incident investigations, and coordinating quality and food safety reporting. The Associate Manager will also coach junior Subject Matter Experts (SMEs).

Requirements

• 3+ years prior experience
• Food Safety
• Quality Management Systems
• Risk Management
• Incident Investigation
• Analysis

Responsibilities

• Lead Advanced Analytical and Microbiological Testing Across Multiple Lines or Products: Plans and executes complex analytical and microbiological testing programs, including advanced environmental monitoring and high-risk product testing, across multiple lines or product families. Interprets data trends, identifies systemic issues, and recommends targeted follow-up investigations. Shares findings with cross-functional teams to support data-driven decisions on process and control adjustments.
• Manage QA Verification Programs and Refine Standards Across Area of Responsibility: Coordinates QA verification activities—such as sampling plans, specifications checks, sensory programs, and stability monitoring—across a defined set of lines, products, or a site. Uses results to evaluate the effectiveness of current standards and identifies opportunities to refine specifications, sampling frequencies, or test methods. Works with leaders and peers to update procedures and ensure changes are implemented and monitored.
• Monitor Food Safety Programs and Lead Hazard Analysis at Area Level: Leads execution of food safety program monitoring—including sanitation verification, hygiene audits, allergen control validation, and environmental monitoring—across their area of responsibility. Uses monitoring outcomes and incident trends to support formal hazard analyses and to identify gaps in preventive and prerequisite controls. Recommends and supports implementation of improvements to food safety plans and associated verification steps.
• Support and Influence Incident Investigations and Systemic Corrective Actions: Analyzes data from quality and food safety incidents, including test results, process flows, and operational records, to identify likely contributing factors and systemic issues. Partners with cross-functional teams to define investigation scopes and develop corrective and preventive actions that address root causes, not just symptoms. Tracks implementation and follow-up results to confirm that actions are effective and shares learnings with other teams or sites.
• Coordinate Quality and Food Safety Reporting and Coach Junior SMEs: Aggregates quality, food safety, and laboratory performance metrics across their area into reports or dashboards that highlight key risks and improvement opportunities. Presents insights to leaders and cross-functional partners and recommends prioritized actions to address recurring issues. Provides technical coaching to junior SMEs and technicians on best practices in testing, verification, and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed