Assoc II, Client Services

BCU•Vernon Hills, IL

About The Position

This client-facing role provides general operational support for the department. The Associate will interact with clients, advisors, and service providers to facilitate the smooth administration of accounts.

Requirements

High school diploma or equivalent required.
5+ years' experience in related field.
Understanding of investment products and services helpful.
Strong computer skills with the ability to quickly learn new software programs.
Fully capable in Microsoft Office (Excel, Word, PowerPoint).
Strong written and verbal communication skills with the ability to interact with others in a positive manner.
Able to identify process weaknesses and recommend enhancements.
Experience in planning client events.

Nice To Haves

Bachelor's degree preferred.
Series 65 preferred.

Responsibilities

Provide administrative and operational support to advisors and general department.
Contact and qualify prospects and referrals from other Credit Union business areas.
Follow up with the attendees of webinars, seminars, etc., to set appointments with an advisor.
Monitor alerts in the LPL Clientworks system.
Ensure cash is invested promptly.
Review and approve/decline suggested transactions.
Act as a first point of contact for advisors for status updates on service requests.
Coordinate complex interactions with multiple service providers to ensure client requests are fulfilled smoothly.
Prepare new account paperwork packets for client signature.
Address ongoing account maintenance requests.
Ensure appropriate records are created and client files maintained in accordance with regulatory standards.
Configure new accounts, including entering appropriate model assignments, fee schedules, and reporting conventions as needed.
Assist new clients with accessing their accounts, and the various tools and resources available to them.
Maintain BCU Wealth Advisors content library.
Ensure compliance standards are observed, and secure appropriate approvals prior to use.
Monitor General Inquiry shared mailbox, answering questions and responding to member requests.
Manage and maintain the general phone queue, provide prompt and courteous assistance to members and clients.
Address inquiries, resolve conflicts and redirect requests to appropriate resources.
Other tasks as assigned.